IT Analyst
- Recruiter
- CIPFA
- Location
- Chester, Cheshire
- Salary
- Up to £34,000 per annum + benefits
- Posted
- 23 May 2017
- Closes
- 20 Jun 2017
- Sectors
- IT, IT Support
- Contract Type
- Permanent
- Hours
- Full Time
CIPFA, the Chartered Institute of Public Finance and Accountancy, is the professional body for people in public finance. We champion high performance in public services by translating our experience and insight into clear advice and practical services. Globally, CIPFA leads the way in global public finance by standing up for sound public financial management and good governance.
We are currently looking to recruit for an IT and Business Systems Analyst to be based at our Chester Office. You will be part of an IT team responsible for delivering an efficient, cost-effective and customer-focused ICT service, this role will deliver on-site IT support, CRM training and systems expertise to CIPFA’s Chester office, as well as forming an integral part of the IT team providing IT support to all offices and staff.
The role involves:-
- Providing local IT support to Chester based staff.
- Answering incoming service requests from end users throughout CIPFA via both telephone and e-mail in a friendly and professional manner.
- Accessing software updates, drivers, knowledge bases, and developing frequently asked questions resources on the Internet to aid in problem resolution.
- Performing hands-on fixes at the desktop level, including installing and upgrading software, installing/building workstations and new hardware, implementing file backups, and configuring systems and applications.
- Delivering business systems/CRM process training to staff based in Chester.
- Providing business systems/CRM support directly to staff and assist with any system or process issues.
You will have:-
- A good standard of education to degree level or equivalent.
- Hold a relevant IT qualification or accreditation (for example ITIL, MSDBA, MCP, etc.).
- Significant recent experience of working in a busy IT Help Desk environment and taking ownership of user problems from call to completion.
- Experience of providing hardware and software support to users in accordance with defined levels of service.