Technical Trainer
- Recruiter
- Anonymous
- Location
- Taunton
- Salary
- Competitive
- Posted
- 23 May 2017
- Closes
- 01 Jun 2017
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Our Client has seen a period of sustained growth and has recently expanded the scope of the Training Team; They are now ready to hire an additional Technical Trainer.
Reporting to the Training Manager, you will be responsible primarily for authoring and delivering technical training on the company's bespoke software, but also developing other non-technical courses to all internal teams.
You will work with technical staff to author the content for technical courses, and consistently deliver this material to new and existing staff. You will take ownership of training materials and work with managers on gaining feedback to ensure the continuous improvement of all output.
All training will be delivered to internal staff at the Head Office in Wellington, Somerset.
Principal Activities
• Working with technical teams to author new training content
• Delivering training to new and existing internal staff, both in groups and one-to-one
• Maintaining existing training content in line with current standards
• Performing training needs analysis
• Organising courses with internal and external providers
• Maintaining accurate training records
• Performing all necessary administration tasks
Education/Experience
• Some experience of delivering training to either internal or external customers would be an advantage
• Experience of authoring presentations, scripts, exercises and user guides
• A depth of experience with Microsoft Office applications, particularly PowerPoint
• Minimum GCSE Grade 'C' or equivalent in English & Maths
Key Attributes
Candidates will need to demonstrate the ability to:
• Listen to and interpret technical information accurately
• Be adaptable to individual learning styles
• Be confident when presenting to groups
• Be receptive to changing requirements
• Work under pressure to tight timescales
• Plan, control and organise their own activities
• Relay technical information clearly to a technical or non-technical audience
• Work in a team environment
Candidates will need to demonstrate:
• Excellent written and verbal communication
• Excellent attention to detail
• Excellent presentation skills
• Enthusiasm and approachability
• Initiative
• Creativity
• A logical approach
• An affinity with technology
• A high degree of customer service skills
This position is open to candidates who are have some experience in training and candidates who would like to start a career in training and can demonstrate an aptitude to develop in the role
Reporting to the Training Manager, you will be responsible primarily for authoring and delivering technical training on the company's bespoke software, but also developing other non-technical courses to all internal teams.
You will work with technical staff to author the content for technical courses, and consistently deliver this material to new and existing staff. You will take ownership of training materials and work with managers on gaining feedback to ensure the continuous improvement of all output.
All training will be delivered to internal staff at the Head Office in Wellington, Somerset.
Principal Activities
• Working with technical teams to author new training content
• Delivering training to new and existing internal staff, both in groups and one-to-one
• Maintaining existing training content in line with current standards
• Performing training needs analysis
• Organising courses with internal and external providers
• Maintaining accurate training records
• Performing all necessary administration tasks
Education/Experience
• Some experience of delivering training to either internal or external customers would be an advantage
• Experience of authoring presentations, scripts, exercises and user guides
• A depth of experience with Microsoft Office applications, particularly PowerPoint
• Minimum GCSE Grade 'C' or equivalent in English & Maths
Key Attributes
Candidates will need to demonstrate the ability to:
• Listen to and interpret technical information accurately
• Be adaptable to individual learning styles
• Be confident when presenting to groups
• Be receptive to changing requirements
• Work under pressure to tight timescales
• Plan, control and organise their own activities
• Relay technical information clearly to a technical or non-technical audience
• Work in a team environment
Candidates will need to demonstrate:
• Excellent written and verbal communication
• Excellent attention to detail
• Excellent presentation skills
• Enthusiasm and approachability
• Initiative
• Creativity
• A logical approach
• An affinity with technology
• A high degree of customer service skills
This position is open to candidates who are have some experience in training and candidates who would like to start a career in training and can demonstrate an aptitude to develop in the role