eCommerce Operations Assistant

eCommerce Operations Assistant

Location: Maidenhead Head Office

Salary: Competitive Plus benefits

Start Date: ASAP

Duration: Permanent

eCommerce Operations Assistant Role

We have an exciting, new opportunity available for an eCommerce Operations Assistant to join us at our Head Office in Maidenhead. This role has been created to provide support to the Assistant Operations Manager and assist with planning the strategy and targets to drive B2B sales. You will also be responsible for reconciling payment for business orders, providing Customer Service support to our Call Centre and resolving stock availability queries.

eCommerce Operations Assistant main responsibilities will include:

• Helping to plan the strategy & targets for corporate gift voucher and product sales
• Opening new accounts, handling enquiries & placing orders
• Liaising with Toys R Us stores to fulfil orders
• Developing a relationship with internal accounts departments
• Reconciling payment for business orders
• Proposing improvements to the online business accounts system
• Planning & managing communication with the business account contacts database
• Providing monthly management reporting
• Resolving stock availability and escalated customer service enquiries from 3rd party contact centre
• Managing Spare part requests from contact centre and monitoring supplier performance
• Liaising with departments across the business to resolve issues, particularly Quality Assurance, Customer Services, Buyers
• Completing any reasonable adhoc task as required.

The ideal eCommerce Operations Assistant:

The ideal candidate will have a strong attention to detail and excellent communication skills. You will be self motivated and be able to effectively manage your workload, whilst providing a high level of service both internally and externally. Strong administrative skills and a sound working knowledge of MS Office are essential.

Please don't delay in applying, as we intend to fill this role quickly. In order for us to process your application please can you include an indication of your salary expectations and details of your current notice period. With regret, due to the high number of applications we are currently receiving, only successful applicants will be contacted.

Toys 'R' Us is the UK's most successful Family Leisure, Babycare and Toy retailer. Founded in the UK in 1985, Toys R Us has grown significantly throughout the UK, USA and Europe to become a worldwide market leader. Our ever increasing range of new and exciting products ensures the continued worldwide success of this exciting business.

Apply today for the chance of an early interview!