Contact Centre Operatives / Customer Experience Representatives

Contact Centre Operatives / Customer Experience Representatives

Leeds

Rate of basic pay will be £8.50 per hour with a bonus structure that could double the rate of pay.

Full or Part Time

Our client is looking for Customer Experience Representatives in Leeds (Evening and Weekend Shifts). Could it be you?

You are looking for flexible work to fit around your lifestyle, doing something meaningful that helps others.

You have an exceptional telephone manner and good written communication skills to respond to customers digitally.

You want to earn extra money on top of a basic wage for booking valuations and mortgage appointments for clients who need advice.

You will make outbound calls as well as handling in bound enquiries and if you want a career, every one of their managers started their career doing the sort of work that you could be doing with them. They believe in making moving easy for their customers, they are a family business who are multiple award winners and nationally recognised as being one of the best at what we do.

Our client is a multi-award winning business that is recognised as one of the top firms in the UK. It has won awards every year since 2011 at the Estate Agency of the Year Awards including three Golds in 2016 for Best Northern Estate Agent, Best in Financial Services and Best for Training and Development. The firm was founded in 2008 and since then has grown every year, with growth still above 25% in 2015. The Directors provide
training, support and development, with every manager in the business having been promoted from within. There is a comprehensive and rigorous induction program and a management development program.

They open until 10pm 7 days a week to ensure that their customers can get hold of them when they want to, whether that’s via an enquiry from the website or a phone call. You will be their first impression of the business, often handling calls from areas of Yorkshire that you are not familiar with, being able to think on your feet to help make their move easier will be essential.

The number of hours can be flexible and will be in the evenings from 5:30pm until 10pm and at the weekends from 9am until 10pm.