Customer Service Advisor

Are you passionate about caring for others? Our client is actively recruiting for Customer Service Advisors to work at their Greater Manchester Location and join their growing team. 

As an effective Customer Service Advisor you will be responsible for understanding the patients’ needs and responding appropriately in order to offer patients an efficient and quality service. You will be accountable for booking patients into appointments in line with best practice and responding to queries offering a first time resolution. The role includes communicating relevant information in a professional manner via email to internal and external customers and maintaining appropriate records and keep information up to date and relevant.

In return they can offer you the opportunity to do something you love, with the right support to access the roles you want, through clear career paths and best-in-class training and development.  

They are very proud to hold a Gold Investors in People accreditation, and proud that their people say that they are a great place to work, with excellent packages and reward for achievement, no matter how small. The team is made up of committed, driven individuals who are passionate about ensuring that outstanding patient care is their highest priority.

They offer a highly competitive salary and a generous flexible benefits package, including private medical insurance, childcare vouchers, cycle to work and gym membership schemes. In addition, they are committed to offering on-going investment and support in professional development, creating a natural career path. 

In order to be successful in this role you will have: 

• Professionalism
• Flexible attitude
• To be accountable for your career
• To have a passion for making things better for In Health and their patients.
• To contribute by bringing fresh ideas to In Health.
• Collaboration and Teamwork.
• Able to demonstrate competency with IT skills
• High Standard of written English
• Excellent communication skills
• Confident and professional telephone manner and ability to build rapport.
• Ability to demonstrate a positive contribution to a supportive team culture.
• Ability to demonstrate a flexible and co-operative approach towards changing business needs.
• Good organisational skills
• Action oriented with a desire to ensure customer satisfaction
• Self starter with the ability to work under own initiative

Salary: Upto £19k Depending on Experience

Please apply online for this Customer Service Advisor role with your CV and covering letter.

Please check your email for confirmation that your application has been received and to follow further instructions if applicable.