Progress Connect Officer (12 Month Fixed Term Contract)
- Recruiter
- Progress Housing Group
- Location
- Leyland, Lancashire
- Salary
- £20,003 - £23,768 per annum
- Posted
- 19 May 2017
- Closes
- 02 Jun 2017
- Ref
- 12390A
- Sectors
- Admin, Secretarial & PA, Customer Service & Call Centre, Call Centre - Inbound, Customer Service Advisor, Helpdesk, Sales
- Contract Type
- Temporary
- Hours
- Full Time
An opportunity has arisen to join a forward thinking and progressive department within Progress Housing Group, based at Sumner House in Leyland. We are constantly looking for ways in which we can improve the level of service we offer to our customers, and we are looking for enthusiastic, committed and self-motivated people to join our team. We are looking for someone who has worked within a housing environment and has call handling experience dealing with a variety of enquiries, is used to taking a high volume of calls, and is passionate about providing excellent customer service within a challenging and changing environment
Your main focus will be the delivery of a customer focused, high quality service that meets the needs of our customers. This will include dealing with a wide range of housing enquiries including property repairs and general enquiries. The majority of these enquiries are by telephone, however, you will also deal with a variety of digital enquiries including facebook, webchat and email. In addition there is also some face to face contact with our customers.
Team work is an essential part of this role and you should be enthusiastic and self-motivated, able to demonstrate that you can work to targets and under pressure and have excellent IT, administrative, organisational and communication skills.
You should possess excellent verbal and written communication skills, with an enthusiastic and professional approach to dealing with customers and a positive attitude towards change.
In addition to an attractive starting salary and flexible working, we can offer you great working conditions, a friendly, supportive team environment and a real opportunity to make an impact in a growing organisation.
The hours will be 36.25 per week, a flexible working pattern is required to cover the hours of 8.00-6.00pm.
Please note that the role may be subject to change, due to the growing requirements of the organisation.
To find out more about this exciting opportunity, please refer to the Company Website
Previous applicants need not apply