Customer Care Administrator

This role ensures proper flow of office procedures using our client's company’s CRM, offering excellent customer service & carrying out common office duties.

Maintains a positive and friendly company image by acting as the first line of contact to their customers, visitors, customers in person, online, & via telephone.

• Offer great customer service by handling queries, complaints from customers by email & telephone.
• Liaises with the 3rd installation company to manage the installation calendar & customer expectation.
• Manages correspondence by answering emails & sorting mail.
• Arranges meetings by scheduling appropriate meeting times
• Use local authority planning lists to look for business opportunities
• Manages reception area & looks after visitors.
• Answers phone calls & transfers them as necessary.
• Drafts, formats, & prints relevant documents.
• Maintains & orders office supplies as needed.
• Manages the Managing Director’s meetings & diary.
• Files appropriate documents as needed.
• Helps organise & attends meetings, trade shows, training & conferences when requested.
• Take care of website functions & social media profiles.

Customer Service & Administrator Personal Qualities:

• Bags of enthusiasm and energy
• Ability to multi task and remain calm even under pressure
• A team player with an excellent attitude towards their work
• Excellent telephone manner
• Excellent communication skills both written and spoken ·
• Superb organizational and time management skills ·
• Attention to detail.
• Be able to work in the Runfold, (Farnham) office on a daily basis.

Salary: £18,000 - £20,000 per Annum
Location: Farnham
Hours: Monday to Friday 9am-5pm, 2 x coffee breaks @15 min + 1 hour for lunch

Please apply online with your CV and cover letter for this Customer Care Administrator role.

Please check your email for confirmation that your application has been received and to follow further instructions if applicable.