Sales Office Manager / Customer Service
- Recruiter
- White Recruitment
- Location
- Fareham
- Salary
- 25000.00 - 35000.00 GBP Annual
- Posted
- 19 May 2017
- Closes
- 30 May 2017
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Permanent
- Hours
- Full Time
Sales Manager / Customer Service Manager
Salary GBP25K - GBP35K
20 days holiday
Company Pension
My client is one of the leading independent transport companies in Southern England due to their commitment to providing quality services to businesses and to the public. A very well established and respectable business with 3 locations in Hampshire.
We currently have a vacancy for an Sales Office Manager / Customer Service Manager at the Head Office based on the outskirts of Fareham.
The ideal candidate will be experienced in managing a sales office for inbound calls and outbound courtesy calls and excels in managing a team of sales advisers and customer service advisors.
Responsibilities
- to fully understand and review the current operational systems within the Sales & customer service office, make recommendations, and then implement change
- recruit, lead, mentor, train, and manage the sales and customer service staff
- Delivering exceptional customer service.
- Enhancing and improving the customer experience.
- Developing the team through coaching, mentoring, and training.
- Driving forward continuous improvement to achieve excellent customer service, including improving customer communication.
- Reviewing and improving the order taking process, ie the flow, data capture, implementation of paperless order process, up-selling, etc.
- good commercial awareness
- experience of working within a busy and fast paced environment
If your experience matches please forward your CV immediately White Recruitment Ltd is acting as an Employment Agency in relation to this vacancy
Salary GBP25K - GBP35K
20 days holiday
Company Pension
My client is one of the leading independent transport companies in Southern England due to their commitment to providing quality services to businesses and to the public. A very well established and respectable business with 3 locations in Hampshire.
We currently have a vacancy for an Sales Office Manager / Customer Service Manager at the Head Office based on the outskirts of Fareham.
The ideal candidate will be experienced in managing a sales office for inbound calls and outbound courtesy calls and excels in managing a team of sales advisers and customer service advisors.
Responsibilities
- to fully understand and review the current operational systems within the Sales & customer service office, make recommendations, and then implement change
- recruit, lead, mentor, train, and manage the sales and customer service staff
- Delivering exceptional customer service.
- Enhancing and improving the customer experience.
- Developing the team through coaching, mentoring, and training.
- Driving forward continuous improvement to achieve excellent customer service, including improving customer communication.
- Reviewing and improving the order taking process, ie the flow, data capture, implementation of paperless order process, up-selling, etc.
- good commercial awareness
- experience of working within a busy and fast paced environment
If your experience matches please forward your CV immediately White Recruitment Ltd is acting as an Employment Agency in relation to this vacancy