Technical Support & Training Engineer

Position: Technical Support and Training Engineer
Location: Salfords, Surrey
Salary: £28,000 to £30,000

The Technical Support and Training Engineer Role:
A Technical Support and Training Engineer is required to provide customers service advice on all technical matters related to the company’s BPI product range.

You will provide technical training to a semi or fully technical audience on a wide range of products, both in house and on site.

Key Responsibilities of the Technical Support and Training Engineer:

• Provide technical support for the company and distributors/customers’ service engineers on BPI products.
• Keep FSE’s informed of all technical updates on BPI equipment.
• Provide guidance on major installation projects, both remotely and on site.
• Investigate/escalate complex technical queries raised by FSE’s and customers, and communicate to relevant departments within their systems to expedite a resolution.
• Periodically review and update all training material to ensure that it reflects current release of machine.
• Assist the Training/Technical Support Manager in carrying out his duties.
• Carry out any other ad-hoc duties as and when instructed.
• Participate (after suitable experience gained), in the on call standby rota, (24/7, approx’ 1 week in 4).

Knowledge, Training and Qualifications:

• Highly experienced in a wide range of engineering disciplines. Electronics, electrical, electromechanical, PC’s, software etc.
• Confident in one’s own ability to pass their knowledge onto others.
• Able to diagnose complex faults remotely, and the ability to convey enough information to affect a quick repair.
• Ideally a minimum HNC Electronics, or the equivalent in a relevant engineering discipline.
• An extremely wide range of skillsets are required for this role, so emphasis will be placed upon previous experience.
• Previous experience in an X-Ray systems environment is preferred but not essential.

The Company:
Our client is a leading global supplier of security inspection systems. Since 1993, they have installed over 70,000 products in more than 100 countries. Their systems are in use at airports, government and corporate buildings, postal facilities, military zones, sea ports and border crossings. With their experience, dedication and customer support, they provide innovative and dependable security solutions to their customers worldwide.

What’s Next?
So what are you waiting for? If you are interested in this Technical Support and Training Engineer position, simply apply via the button shown.

Candidates that do not receive a response within 21 days should assume that their application has been unsuccessful on this occasion.

 

Keywords: Technical Support and Training Engineer, electronics, electrical, electromechanical, PC’s, software, diagnose complex faults remotely, Salfords, Reigate, Surrey

This vacancy is being advertised by Net-Recruit.