Service Sales Manager (Robotics)
- Recruiter
- Anonymous
- Location
- Milton Keynes
- Salary
- car, 25% bonus & bens
- Posted
- 18 May 2017
- Closes
- 02 Jun 2017
- Sectors
- Sales, Sales Manager
- Contract Type
- Permanent
- Hours
- Full Time
Service Sales Manager (Robotics)
The Package
+ Basic salary cGBP55k
+ Bonus 25%
+ Company car
+ Pension (6 - 10% contributory)
+ Private medical
+ Life assurance
The role:
Ensure successful implementation of the service sales strategy for assigned area, to profitably achieve qualitative and quantitative targets for life cycle management, service products and solutions. Analyse service market potential, with full focus on installed base (IB) penetration and ensure customer relationship management. Lead and develop the Service Sales team to exceed the sales targets through high performance in order to ensure high levels of customer satisfaction
Key responsibilities:
- Creates, plans and implements service sales strategy by increasing the installed base (IB) penetration, effectively utilizing the approved Service database. Promotes value add service product offerings supporting Life Cycle Management (LCM).
- Achieves service sales volume by ensuring the team sells entire service portfolio. Participates in negotiations of major contracts to secure service sales volume.
- Ensures achievement of service sales targets, providing cost effective solutions to the customers and initiating improvement plans as needed
- In collaboration with the Service sales team generates and identifies service sales leads by analysing the IB potential and targeting those new IB opportunities from emerging trends with the Service solutions available. Determines account and acquisition plans to support growth.
- Establishes long term customer relationships with key customers and decision makers by understanding the requirements, regulations and exhibiting high expertise in technical solutions and products. Ensures customer satisfaction issues are registered and responded to by team and negotiate service agreement with key customers
- Supports the team by participating in sales activities when needed (incl.terms and conditions). -
- Responsible for feedback on sales development, distribution of resources for service sales activities and the current status of the market. Collaborates with Business Units and account teams to position different service offerings. Evaluates and shares relevant information on installed base data, sales leads, customer's and competitor's solutions and marketing trends with the team.
- Monitors client financial status and reports any changes regarding risk to relevant internal partner teams. Identifies and manages potential risks relating to contract agreements across customers/channels. Drives health and safety practices in own unit.
- Drives sales efficiency by ensuring adequate selling skills for service sales team members and that the area of responsibility is properly organized, and staffed. Coaches the team in formulating sales plans, in negotiating, and in developing customer segment expertise.
Requirements:
Training and experience required:
- Degree qualified (or equivalent) in Engineering or Business
- Minimum of 5 years commercial experience in technical Sales in robotics or machines and in management of sales team
- Experienced in solution selling
- Domain industry experience in robotic automation
The Package
+ Basic salary cGBP55k
+ Bonus 25%
+ Company car
+ Pension (6 - 10% contributory)
+ Private medical
+ Life assurance
The role:
Ensure successful implementation of the service sales strategy for assigned area, to profitably achieve qualitative and quantitative targets for life cycle management, service products and solutions. Analyse service market potential, with full focus on installed base (IB) penetration and ensure customer relationship management. Lead and develop the Service Sales team to exceed the sales targets through high performance in order to ensure high levels of customer satisfaction
Key responsibilities:
- Creates, plans and implements service sales strategy by increasing the installed base (IB) penetration, effectively utilizing the approved Service database. Promotes value add service product offerings supporting Life Cycle Management (LCM).
- Achieves service sales volume by ensuring the team sells entire service portfolio. Participates in negotiations of major contracts to secure service sales volume.
- Ensures achievement of service sales targets, providing cost effective solutions to the customers and initiating improvement plans as needed
- In collaboration with the Service sales team generates and identifies service sales leads by analysing the IB potential and targeting those new IB opportunities from emerging trends with the Service solutions available. Determines account and acquisition plans to support growth.
- Establishes long term customer relationships with key customers and decision makers by understanding the requirements, regulations and exhibiting high expertise in technical solutions and products. Ensures customer satisfaction issues are registered and responded to by team and negotiate service agreement with key customers
- Supports the team by participating in sales activities when needed (incl.terms and conditions). -
- Responsible for feedback on sales development, distribution of resources for service sales activities and the current status of the market. Collaborates with Business Units and account teams to position different service offerings. Evaluates and shares relevant information on installed base data, sales leads, customer's and competitor's solutions and marketing trends with the team.
- Monitors client financial status and reports any changes regarding risk to relevant internal partner teams. Identifies and manages potential risks relating to contract agreements across customers/channels. Drives health and safety practices in own unit.
- Drives sales efficiency by ensuring adequate selling skills for service sales team members and that the area of responsibility is properly organized, and staffed. Coaches the team in formulating sales plans, in negotiating, and in developing customer segment expertise.
Requirements:
Training and experience required:
- Degree qualified (or equivalent) in Engineering or Business
- Minimum of 5 years commercial experience in technical Sales in robotics or machines and in management of sales team
- Experienced in solution selling
- Domain industry experience in robotic automation