Service Advisor - World's Leading Car Brand
- Recruiter
- Recruitment Revolution.com
- Location
- Taunton
- Salary
- 18000.00 GBP Annual + Basic, 22,000 OTE
- Posted
- 19 May 2017
- Closes
- 29 May 2017
- Sectors
- Automotive & Driving
- Contract Type
- Permanent
- Hours
- Full Time
Service Advisor - World's Leading Car Brand
Taunton Somerset
Permanent Full Time
GBP18,000 Basic, GBP22,000 OTE
About Us:
Toyota is the largest car manufacturer worldwide, with class leading research and development and exciting products, including the largest available hybrid range of any manufacturer. We are the home of Toyota in Taunton, a family owned group of Centres that has built lasting relationships with our customers for over 30 years in the South West. Purchasing a quality vehicle is just the beginning of the Toyota experience. We are renowned as a company for providing the highest standards of customer care whenever a vehicle is in need of servicing or repair - and we do this by going that little bit further.
About You:
Can you combine impressive 'people' skills with a great Team ethic, if so this is an excellent chance to learn and develop in an environment where best practice is the standard?
We require a numerate, computer-literate person, with a full UK driving licence, who can relate easily to customers, and work very well as part of a team to deliver a first-class job. In return we offer full Service Advisor manufacturer training, an attractive salary and benefits package, including a contributing pension scheme and a staff car scheme.
Service Advisor Job Description:
Plans and co-ordinates Service activity to meet customer requirements and maximize workshop utilization and profitability.
- Builds rapport and qualifies the customer's requirements.
> Talks and listens to customers to build rapport and understand their service/repair requirements.
> Uses a good understanding of the customer's needs to guide them towards the product/service that will best meet their needs.
- Agrees the details of the work that is to be carried out.
> Provides accurate estimates for servicing and repairs, clarifying warranty qualification where appropriate and ensuring that the customer is fully aware of the likely costs and timescales involved, setting expectations accordingly.
> Schedules work to meet customer requirements, taking into account workshop utilization targets, job complexity and parts availability.
> Encourages the sale of genuine parts and accessories whenever possible, acting on opportunities to sell additional products/services and market current promotions.
> Ensures correct handling and identification of safety recall/customer service campaigns in line with manufacturer's policy.
> As a Service Advisor you will organise vehicle delivery/collection or loan car arrangements. Hands over loan car keys once all checks are complete and ensures that the customer is happy with the vehicle.
- Co-ordinates workshop activity to deliver agreed work.
> Liaises with Aftersales to order parts. Notifies customer on arrival to allow work to be scheduled and minimize parts stockholdings.
> Writes job card, detailing any special requirements and distributes to the workshop briefing technicians where appropriate.
> Co-ordinates cleaning of customer's vehicle and any other work to be sublet e.g. paintwork, as appropriate.
> Organizes the collection and delivery of cars for service or repair.
> Updates customer database to maintain accurate records of work carried out and aid future prospecting.
Service Advisor Main Job Objectives.
> To operate "Best Practice" policy at all times.
> To meet and exceed targets and sales objectives.
> To ensure customer satisfaction and services are fully understood and assist with reviewed processes if required.
> To maintain and work to Toyota TSM and Retail Concept standards.
> Continuously conforms to after sales process and systems to deliver increased levels of Customer Satisfaction whilst maximising profitability.
> Ensure you are fully conversant with and working in line with the Toyota and the dealership Sales Track.
> To protect and build upon Toyota's brand values and standards.
> To maintain acceptable standards of conduct and dress at all times.
Taunton Somerset
Permanent Full Time
GBP18,000 Basic, GBP22,000 OTE
About Us:
Toyota is the largest car manufacturer worldwide, with class leading research and development and exciting products, including the largest available hybrid range of any manufacturer. We are the home of Toyota in Taunton, a family owned group of Centres that has built lasting relationships with our customers for over 30 years in the South West. Purchasing a quality vehicle is just the beginning of the Toyota experience. We are renowned as a company for providing the highest standards of customer care whenever a vehicle is in need of servicing or repair - and we do this by going that little bit further.
About You:
Can you combine impressive 'people' skills with a great Team ethic, if so this is an excellent chance to learn and develop in an environment where best practice is the standard?
We require a numerate, computer-literate person, with a full UK driving licence, who can relate easily to customers, and work very well as part of a team to deliver a first-class job. In return we offer full Service Advisor manufacturer training, an attractive salary and benefits package, including a contributing pension scheme and a staff car scheme.
Service Advisor Job Description:
Plans and co-ordinates Service activity to meet customer requirements and maximize workshop utilization and profitability.
- Builds rapport and qualifies the customer's requirements.
> Talks and listens to customers to build rapport and understand their service/repair requirements.
> Uses a good understanding of the customer's needs to guide them towards the product/service that will best meet their needs.
- Agrees the details of the work that is to be carried out.
> Provides accurate estimates for servicing and repairs, clarifying warranty qualification where appropriate and ensuring that the customer is fully aware of the likely costs and timescales involved, setting expectations accordingly.
> Schedules work to meet customer requirements, taking into account workshop utilization targets, job complexity and parts availability.
> Encourages the sale of genuine parts and accessories whenever possible, acting on opportunities to sell additional products/services and market current promotions.
> Ensures correct handling and identification of safety recall/customer service campaigns in line with manufacturer's policy.
> As a Service Advisor you will organise vehicle delivery/collection or loan car arrangements. Hands over loan car keys once all checks are complete and ensures that the customer is happy with the vehicle.
- Co-ordinates workshop activity to deliver agreed work.
> Liaises with Aftersales to order parts. Notifies customer on arrival to allow work to be scheduled and minimize parts stockholdings.
> Writes job card, detailing any special requirements and distributes to the workshop briefing technicians where appropriate.
> Co-ordinates cleaning of customer's vehicle and any other work to be sublet e.g. paintwork, as appropriate.
> Organizes the collection and delivery of cars for service or repair.
> Updates customer database to maintain accurate records of work carried out and aid future prospecting.
Service Advisor Main Job Objectives.
> To operate "Best Practice" policy at all times.
> To meet and exceed targets and sales objectives.
> To ensure customer satisfaction and services are fully understood and assist with reviewed processes if required.
> To maintain and work to Toyota TSM and Retail Concept standards.
> Continuously conforms to after sales process and systems to deliver increased levels of Customer Satisfaction whilst maximising profitability.
> Ensure you are fully conversant with and working in line with the Toyota and the dealership Sales Track.
> To protect and build upon Toyota's brand values and standards.
> To maintain acceptable standards of conduct and dress at all times.