Customer Service Advisors - Welsh Speaking
- Recruiter
- The SmartList
- Location
- Gwynedd
- Salary
- 15885.00 GBP Annual
- Posted
- 18 May 2017
- Closes
- 15 Jun 2017
- Sectors
- Multi lingual
- Contract Type
- Permanent
- Hours
- Full Time
REFERENCE: TMJV133
LOCATION: Llandudno Junction, Conwy
JOB TITLE: Customer Service Advisors
START DATE: 17th July 2017
SALARY: GBP15,885 per annum
EMPLOYEE BENEFITS:
5 weeks training
Generous holiday allowance
Free life insurance
Childcare vouchers
WORKING HOURS: Monday - Friday 08:00 -18:00, 37.5 hour week
THE COMPANY: We are currently working with a non-profit making; government owned organisation set up in 1989 to provide loans and grants to students in universities and colleges in the UK. Due to continual growth they are now looking to recruit additional Customer Service Advisors to join their team in Llandudno Junction, Conwy.
THE ROLE: As a Customer Service Advisor you will be answering a high volume of incoming telephone calls, delivering an effective, efficient service to all customers and providing information, advice and guidance. There will be an expectation for you converse with customers in fluent Welsh.
Key Responsibilities of a Customer Service Advisor to include:-
Answer all incoming calls efficiently and effectively in a professional manner
Act as first point of contact for all customers
Ensure accurate information and advice is given in response to customers enquiries
Ensure accurate information is captured and recorded on customers' accounts
Ensure all documentation is requested and set to customers
Attend and participate in regular training sessions
Offer high quality customer service to ALL customer at all times
Escalate non-standard situations and difficult cases to Team Leaders
Undertake such duties as may be commensurate with the level of the post
THE CANDIDATE: The successful candidate will need to have excellent verbal and written communication skills along with demonstrating a desire to develop and improve as an individual.
Key experience essential for the Customer Service Advisor role:
Computer literate
Fluent in Welsh
A minimum of 12 months face to face or telephone customer service experience
Lives within a commutable distance to Llandudno
Does this sound like you? If yes then please hit the apply now button.
You will then be sent to an online questionnaire to support your CV and application, please fill in the details and we will be in touch to advise you of the next steps.
LOCATION: Llandudno Junction, Conwy
JOB TITLE: Customer Service Advisors
START DATE: 17th July 2017
SALARY: GBP15,885 per annum
EMPLOYEE BENEFITS:
5 weeks training
Generous holiday allowance
Free life insurance
Childcare vouchers
WORKING HOURS: Monday - Friday 08:00 -18:00, 37.5 hour week
THE COMPANY: We are currently working with a non-profit making; government owned organisation set up in 1989 to provide loans and grants to students in universities and colleges in the UK. Due to continual growth they are now looking to recruit additional Customer Service Advisors to join their team in Llandudno Junction, Conwy.
THE ROLE: As a Customer Service Advisor you will be answering a high volume of incoming telephone calls, delivering an effective, efficient service to all customers and providing information, advice and guidance. There will be an expectation for you converse with customers in fluent Welsh.
Key Responsibilities of a Customer Service Advisor to include:-
Answer all incoming calls efficiently and effectively in a professional manner
Act as first point of contact for all customers
Ensure accurate information and advice is given in response to customers enquiries
Ensure accurate information is captured and recorded on customers' accounts
Ensure all documentation is requested and set to customers
Attend and participate in regular training sessions
Offer high quality customer service to ALL customer at all times
Escalate non-standard situations and difficult cases to Team Leaders
Undertake such duties as may be commensurate with the level of the post
THE CANDIDATE: The successful candidate will need to have excellent verbal and written communication skills along with demonstrating a desire to develop and improve as an individual.
Key experience essential for the Customer Service Advisor role:
Computer literate
Fluent in Welsh
A minimum of 12 months face to face or telephone customer service experience
Lives within a commutable distance to Llandudno
Does this sound like you? If yes then please hit the apply now button.
You will then be sent to an online questionnaire to support your CV and application, please fill in the details and we will be in touch to advise you of the next steps.