Customer Service / Help Desk Supervisor
- Recruiter
- Avantus Recruit
- Location
- Guildford
- Salary
- Competitive
- Posted
- 18 May 2017
- Closes
- 01 Jun 2017
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
An opportunity has arisen for a Supervisor in an established customer service executives team . This is a hands on role working on day to day admin tasks whilst supervising the team. All applicants must have previous experience within a similar environment, be systematic and have the ability to multitask. Good communication skills, both written and verbal are vital for this role. Responsibilities:Day to day administration tasks of the departmentManage the helpdesk team, ensuring work is allocated appropriately and adequate cover is achieved during working hours and periods of annual leaveEnsure the effective operation of the helpdeskEnsure company systems and processes are adhered toFirst point of contact for escalated customer problemsResponsible for ensuring all customers consistently receive an excellent level of serviceProblem management to address repeat incidents to improve overall serviceTo be proactive in managing any situation that develops within the team Experience Required / Personal Qualities:Previous supervisor experienceStrong communication skillsHighly organised, process driven and full of ideas to help improve performanceMotivating and developing of team members Advertised through Zoek.