Technical Controls Support Specialist
- Recruiter
- Anonymous
- Location
- Kettering
- Salary
- 36000.00 - 38000.00 GBP Annual + Car and overtime
- Posted
- 17 May 2017
- Closes
- 14 Jun 2017
- Sectors
- Education & Teaching, Support
- Contract Type
- Permanent
- Hours
- Full Time
Job Description
Technical Support Specialist - Automation / Manufacturing / Material Handling
GBP36,000.00 - GBP38,000.00
On call rota payment - GBP385 per week or GBP55 per day on call, taken in turn.
25 days holiday & 8 bank holidays
Company car
Shifts are required 7am to 3pm and 2pm to 10pm in support of help desk cover. 9am to 5pm when working days in the office.
Kettering, Northamptonshire
Vacancy description
Technical Support Specialist
PRIMARY PURPOSE OF ROLE:
To undertake the day to day management of technical issues for Logistex and other OEM materials handling equipment giving technical support for internal and external customers through both the 24 hour support desk function and field based. Must be highly proficient with simatic s7 PLC systems. Knowledge of other PLC system beneficial.
KEY ACCOUNTABILITIES:
• To undertake a 24 x 7 technical support function and ensure it is available to all customers both internal and external including support desk cover.
• To work closely with the support desk and provide holiday, on call and absence cover for the support desk.
• To undertake the resolutions to client issues, supporting and assisting the account management team. Including site visits as appropriate.
• Review statistical monthly data for site MHE equipment and create technical plans for issues raised.
• To create upgrade and enhancement quotations, produced on time, to a professional standard and accurately.
• To assist the business in the delivery of upgrade and enhancement presentations to clients when required.
• To ensure integration between the design and engineering departments and CSS.
• To work with the technical authority and help in the management of the technical transition of projects into CSS.
• To manage the escalation procedure of customer issues when required.
• To ensure proactive management of technical issues within CSS at a field based level.
• Follow company health and safety procedures and responsibilities as outlined in the health and safety policy as per section:
3.9 - Company Employees.
DIMENSIONS AND SCALE:
• Reports to technical support manager.
• Working in a team of seven people, which includes two hotline personnel.
• Technical responsibility of site and regional issues in UK and Europe.
• UK, European worldwide travel when required.
KEY RELATIONSHIPS:
• Operations director.
• Field service operations manager.
• Hotline services and support manager.
• Technical support manager.
• Account managers.
• Engineering management team.
Application Process
If you have the above skills and wish to be considered for this position or find out more details then please submit your CV.
We will endeavour to contact all applicants however if you do not hear from me within two weeks then unfortunately you have been unsuccessful
Technical Support Specialist - Automation / Manufacturing / Material Handling
GBP36,000.00 - GBP38,000.00
On call rota payment - GBP385 per week or GBP55 per day on call, taken in turn.
25 days holiday & 8 bank holidays
Company car
Shifts are required 7am to 3pm and 2pm to 10pm in support of help desk cover. 9am to 5pm when working days in the office.
Kettering, Northamptonshire
Vacancy description
Technical Support Specialist
PRIMARY PURPOSE OF ROLE:
To undertake the day to day management of technical issues for Logistex and other OEM materials handling equipment giving technical support for internal and external customers through both the 24 hour support desk function and field based. Must be highly proficient with simatic s7 PLC systems. Knowledge of other PLC system beneficial.
KEY ACCOUNTABILITIES:
• To undertake a 24 x 7 technical support function and ensure it is available to all customers both internal and external including support desk cover.
• To work closely with the support desk and provide holiday, on call and absence cover for the support desk.
• To undertake the resolutions to client issues, supporting and assisting the account management team. Including site visits as appropriate.
• Review statistical monthly data for site MHE equipment and create technical plans for issues raised.
• To create upgrade and enhancement quotations, produced on time, to a professional standard and accurately.
• To assist the business in the delivery of upgrade and enhancement presentations to clients when required.
• To ensure integration between the design and engineering departments and CSS.
• To work with the technical authority and help in the management of the technical transition of projects into CSS.
• To manage the escalation procedure of customer issues when required.
• To ensure proactive management of technical issues within CSS at a field based level.
• Follow company health and safety procedures and responsibilities as outlined in the health and safety policy as per section:
3.9 - Company Employees.
DIMENSIONS AND SCALE:
• Reports to technical support manager.
• Working in a team of seven people, which includes two hotline personnel.
• Technical responsibility of site and regional issues in UK and Europe.
• UK, European worldwide travel when required.
KEY RELATIONSHIPS:
• Operations director.
• Field service operations manager.
• Hotline services and support manager.
• Technical support manager.
• Account managers.
• Engineering management team.
Application Process
If you have the above skills and wish to be considered for this position or find out more details then please submit your CV.
We will endeavour to contact all applicants however if you do not hear from me within two weeks then unfortunately you have been unsuccessful