Systems Hotline Support Engineer
- Recruiter
- Anonymous
- Location
- Kettering
- Salary
- 23000.00 - 25000.00 GBP Annual
- Posted
- 17 May 2017
- Closes
- 14 Jun 2017
- Sectors
- Education & Teaching, Support
- Contract Type
- Permanent
- Hours
- Full Time
Job Description
Systems Hotline Engineer - Automation / Manufacturing / Material Handling
37.5 (7 week shift pattern including nights and weekends)
Hours - rota
Basic salary: Entry level graduate GBP23-25,000.00
Kettering, Northamptonshire
Vacancy description
Systems Hotline Engineer
PRIMARY PURPOSE OF ROLE:
The role of the systems support engineer is to manage the live issues and expectation of our extensive customer base through the application of the 24 x 7 x 365 hotline function.
KEY ACCOUNTABILITIES:
• To undertake a 24 x 7 technical support function and ensure it is available to all customers both internal and external via support desk cover.
• To perform maintenance activities to ensure consistent and robust delivery is sustained.
• To make recommendations and improvements through a continuous improvement process that delivers the highest level and quality of service to our client base.
• To undertake the resolutions to client issues, supporting and assisting the account management team. Including site visits as appropriate.
• To assist the business in the delivery of upgrade and enhancement presentations to clients when required.
• To manage the escalation procedure of customer issues when required.
• To integrate with the complementary controls support function counterparts to deliver a seamless enhanced service.
• Follow company health and safety procedures and responsibilities as outlined in the health and safety policy as per section:
3.9 Company Employees.
DIMENSIONS AND SCALE:
• No direct reports.
• Accountable for quality of service to all customers.
• Interaction with external business partners.
• Opportunity to recommend and contribute to a roadmap of a world class service provider.
KEY RELATIONSHIPS:
• Customer operational and managerial teams.
• Support Manager.
• System team.
• Technical support team.
• Account managers.
Application Process
If you have the above skills and wish to be considered for this position or find out more details then please submit your CV
Systems Hotline Engineer - Automation / Manufacturing / Material Handling
37.5 (7 week shift pattern including nights and weekends)
Hours - rota
Basic salary: Entry level graduate GBP23-25,000.00
Kettering, Northamptonshire
Vacancy description
Systems Hotline Engineer
PRIMARY PURPOSE OF ROLE:
The role of the systems support engineer is to manage the live issues and expectation of our extensive customer base through the application of the 24 x 7 x 365 hotline function.
KEY ACCOUNTABILITIES:
• To undertake a 24 x 7 technical support function and ensure it is available to all customers both internal and external via support desk cover.
• To perform maintenance activities to ensure consistent and robust delivery is sustained.
• To make recommendations and improvements through a continuous improvement process that delivers the highest level and quality of service to our client base.
• To undertake the resolutions to client issues, supporting and assisting the account management team. Including site visits as appropriate.
• To assist the business in the delivery of upgrade and enhancement presentations to clients when required.
• To manage the escalation procedure of customer issues when required.
• To integrate with the complementary controls support function counterparts to deliver a seamless enhanced service.
• Follow company health and safety procedures and responsibilities as outlined in the health and safety policy as per section:
3.9 Company Employees.
DIMENSIONS AND SCALE:
• No direct reports.
• Accountable for quality of service to all customers.
• Interaction with external business partners.
• Opportunity to recommend and contribute to a roadmap of a world class service provider.
KEY RELATIONSHIPS:
• Customer operational and managerial teams.
• Support Manager.
• System team.
• Technical support team.
• Account managers.
Application Process
If you have the above skills and wish to be considered for this position or find out more details then please submit your CV