Sales Advisor

--NOW RECRUITING-- SALES ADVISOR'S

As O2’s largest franchise group in the UK we can provide opportunities to work for a prestigious brand in a truly inspirational, cutting edge environment. As a result of our outstanding performance and commitment to continued growth, we are expanding and have opened new offices in Albert Street, Birmingham, opposite Moore Street Station. This expansion has created new positions for outbound sales advisors within our business and consumer teams.

Job Purpose - Contacting existing customer base regarding customer upgrade, you will be required to contact customer who are eligible to upgrade, discuss best options such as handsets, tariffs and Bolton’s and assist them with their upgrade, this includes building rapport with customers by providing excellent customer service and expertise, ensuring customers are up to date with the latest products and services, Promoting the brand (O2) and generating sales. You will be expected to work as part of a team in a fast paced, energetic driven environment with healthy competition among groups.

Core Accountability Meet set sales targets to the minimum company expectations. Deliver high levels of customer service, Continued communications are up held with the customer. Marketing the brand and promotions through mail shots and regular contact. Ensure best practice is applied to base management and data entry. Ensure that all transactions are completed with integrity and courtesy. Required to meet minimum call volumes daily. Undertake all company training initiatives as required. Adhere to distance selling rules and regulations. Keep updated in all current promotions and products. Support the implementation and maintenance of all Health and Safety regulations. Adhere to company Policies and procedures supporting the management team in all required tasks as requested.

Key Performance Indicators Call centre / Personal & team Targets achieved. Call statistics are met to a satisfactory level/ Outbound calls/ Incoming calls /Wrap times/ AV Outgoing Call time and Total duration. Increased profitability against targets You will need to have:

• Excellent communication skills
• A positive attitude
• Superb customer service skills
• A willingness to learn
• Ability and desire to sell

In return, we’ll offer you the support, training and career development to help you optimise your full potential as well as a highly competitive package with basic salary and competitive monthly bonus structure, Job Type: Full-time 40hrs p/w , Salary: £14,000.00 + Sales Bonus OTE: £20,000.00.