Customer Service Support Advisor

Tempus Talent Source is representing a local client who is looking for Customer Service Support Advisor in Northampton.

This is a premanent position for an experienced customer service individual with strong communication and excellent problem solving skills. It’s a very demanding role.

You will be dealing with suppliers/manufacturers. 

Your daily tasks will involve:

• Communicating with consumers and suppliers
• Dealing with product warranty issues
• Working with engineers to diagnose and resolve faulties
• Providing excellent product service back up
• Arranging for required parts and servicing to be supplied
• Using product schematics and diagnostic routines
• Using own initiative
• Detecting and establishing what the product issue is

The successful candidate will:

• Have at least 2 years experience in similar role
• Have strong communication skills
• Have great experience in problem solving
• Have excellent organisational skills
• Have product servicing experience
• Be strong in their outlook and will have self-confidence as you will have to make difficult business based decisions and not necessarily a decision the customer will like.
• Need to be able to diagnose service issues over the phone or from video’s and resolve by ascertaining what parts are required or arrange for a 3rd party service teams.
• Need to be able to make their own decisions.
• Need to be interested in learning how all of the equipment works and is put together

This role requires a candidate to be IT literate and to have Excellent English, both written and verbal.

The hours of work are:

• 45 hours
• Monday - Friday
• 9am - 6pm

To apply please send your CV to daniela@tempuspersonnel.co.uk or call 01604 378857 for further details.