Customer Service Advisor

166,000 employees. 64 countries. 107 million customers. Here at AXA, we’re a global company with huge ambitions – but we’ll never stop caring about each and every person who works here. Join us as a Customer Advisor and you’ll gain valuable, hands-on work experience and the possibility of a recognised professional qualification. And as one of the Sunday Times Top 30 Best Big Companies to Work For 2017, we’ll make sure you have everything you need to build a rewarding career.

About the opportunities

Joining our busy Sales and Renewals or Service departments, you’ll be the voice of AXA as you take calls from customers enquiring about their Motor & Home Insurance policies. Providing high-quality support to our customers, you’ll use your excellent people skills to help make their experience simple and pain-free. It’s varied and challenging roles, in a friendly, social and supportive environment. You’ll help our business continue to grow and in return, we’ll give you everything that you’ll need to become confident and skilled in the insurance sector.

You’ll enjoy real responsibility from day one and there’ll be plenty of opportunities for development too. We can even support you in achieving your CII professional qualification. You’ll be part of a structured development scheme that will enable you to maximise your potential, discover what you’re good at and help you to thrive.

Who are we looking for?

We’re looking for self-motivated people to join us. Friendly, dedicated people. People who are able to build rapport with customers and use their excellent customer service skills to delight each and every customer they speak to. We’re dedicated to enabling you to maximise your potential, so if you give it your all, there’s no limit to where your career at AXA will take you.

Customer Service Opportunity

We have made it easy for our customers to buy and manage our products online without ever having to pick up the phone however; at times they need a little extra help and that's where your help and support comes in! You will be looking after our customers via email and phone and dealing with any queries or support relating to their current policies.

Sales and Renewals Opportunity

You will be dealing with Motor & Home Insurance policies, taking inbound calls where you will be completing new quotes and helping in retaining our existing customers. In this role, we will support you in achieving your CII professional qualification. You’ll be part of a structured development scheme that will enable you to maximise your potential, discover what you’re good at and help you to thrive.

What you’ll get in return

If you’re driven and ambitious and willing to put in the hard work and impress us, you’ll find there are plenty of opportunities for you to further your career here at AXA. As a Customer Advisor, we’ll give you all the training you need to develop your skills and drive your future forward.

As you’d expect from a global leader, our reward package is also world-beater – here’s a small selection of our current benefits:

• Bonus scheme linked to yours and the company’s performance
• Pension scheme with employer contributions as well as your own
• 23+ days’ annual leave, rising to 28 based on length of service
• Life Assurance (10 x basic salary if you join the company pension)
• Discount on all AXA Insurance products, including insurance, breakdown cover & healthcare.

For more information, and to apply, please click on the apply button below.

Closing date: 11th June 2017.