Customer Service and Success Executive
- Recruiter
- Recruitment Genius
- Location
- Sevenoaks, Kent, England
- Salary
- £20000 - £25000 per annum
- Posted
- 16 May 2017
- Closes
- 13 Jun 2017
- Ref
- 00068101
- Contact
- Recruitment Genius Ltd
- Sectors
- Admin, Secretarial & PA, Customer Service & Call Centre, Customer Service Advisor, Customer Service Manager, Helpdesk
- Contract Type
- Permanent
- Hours
- Full Time
A new role has been created in a thriving and well-established IT business to help their thousands of SME business customers get the most from their solution and fix issues.
ROLE:
As someone with lots of customer service experience you'll already be familiar with creating new systems and processes. This will include using Intercom.io (experience not required) to:
- Chat with online customers
- Manage emails and support tickets
- Identifying real issues so that you aren't constantly solving the same symptoms
- Proactively contact customers, encouraging them to get full value from the solution
- Build marketing campaigns
Additionally you may be required to:
- Host weekly webinars to demonstrate the solution and answer questions
- Screen job applicants for our recruitment drive
- General data cleansing
EXPERIENCE REQUIRED:
- A customer caring attitude is critical alongside lots of customer service experience, preferably in a B2B setting.
- Independently motivated as you have the opportunity to work entirely remotely. Therefore you must have somewhere quiet to work with a good internet connection (you will be supplied with IT equipment)
- Excellent written and spoken English with little/no strong accent.
REMUNERATION:
- The role pays a basic salary up to £25,000 dependent on experience.
- This is a full-time permanent role requiring and we do not have flexibility to offer part-time working. This role is NOT self-employed.
We look forward to receiving your job application.
ROLE:
As someone with lots of customer service experience you'll already be familiar with creating new systems and processes. This will include using Intercom.io (experience not required) to:
- Chat with online customers
- Manage emails and support tickets
- Identifying real issues so that you aren't constantly solving the same symptoms
- Proactively contact customers, encouraging them to get full value from the solution
- Build marketing campaigns
Additionally you may be required to:
- Host weekly webinars to demonstrate the solution and answer questions
- Screen job applicants for our recruitment drive
- General data cleansing
EXPERIENCE REQUIRED:
- A customer caring attitude is critical alongside lots of customer service experience, preferably in a B2B setting.
- Independently motivated as you have the opportunity to work entirely remotely. Therefore you must have somewhere quiet to work with a good internet connection (you will be supplied with IT equipment)
- Excellent written and spoken English with little/no strong accent.
REMUNERATION:
- The role pays a basic salary up to £25,000 dependent on experience.
- This is a full-time permanent role requiring and we do not have flexibility to offer part-time working. This role is NOT self-employed.
We look forward to receiving your job application.