IT Service Desk Analyst (Tier 1) - Career Development Opportunity

IT Service Desk Analyst (Tier 1) - Leading Infrastructure Solutions Provider
Solihull
c£18,000 - £22,000 per annum, Healthcare, Pension, Flexible Benefits, 23 days holiday, Discounted Gym Membership

About Us:

We have 25 years’ experience of delivering IT services to a wide range of customers across varied markets and locations. As well as being expert in complex infrastructure solutions, we also have a business software division specialising in the Microsoft Dynamics suite of applications and a Business Advisory Consultancy.

Our Head Office is located in Burgess Hill in Sussex with Midlands Offices in Solihull in Birmingham, with Service desk teams based across both sites. We employ just under 200 staff located around the country.

We hold a variety of Industry accreditations including ISO 20000, ISO 27001 and BS 25999, plus being an ‘Investor In People’.

The Service Desk Analyst (Tier 1) Role:

As a member of the Service Desk, you will play a key role in the delivery of high quality technical support for the business and the customer, whilst delivering exceptional customer satisfaction and a personalised service.

This position requires troubleshooting, problem-solving and technical skills using various diagnostic tools. In addition, strong inter-personal skills are required to guide customers through situations, providing the customer satisfaction. This may often be under challenging conditions. 

Your Profile:

The Service Desk Analyst T1 will have the following capabilities/background:

+ Technical background and ability to work as part of a team
+ The ability to work in both our (Sussex/Solihull) Desk locations 
+ Eligibility to live and work in the UK
+ A full UK/EU driving licence

Pay & Benefits:

+ Basic Salary
+ Annual Pay Review

Core Benefits:

+ Car Allowance (per job role/requirement) + Individual Medical Cover + Pension + Salary Exchange/Sacrifice Pension Arrangements + 23 Days Holiday (31 Days Holiday for employees on a rota – equating to 23 shifts per year)

Other Benefits:

+ Childcare Vouchers + Staff Referral/Introduction ‘Bounty’ + Discounted Gym Membership + Free Eye Tests + Travel Season Ticket Loan + BUPA – Health Screening – two levels available

Flexible Benefits:

+ Holiday – Buy or sell up to 3 days holiday or 2 shifts (for employees on a rota) each year
+ Medical – Cover for partners and children in addition to individual cover
+ Dental & Optical Cover – Enhance your existing Medical cover (option only available in May)
+ Convert Individual Medical Cover premium into additional Flexible Benefit Allowance
+ Pension – Make additional contributions into your pension plan
+ BUPA – Health Screening – two levels of health screening are available
+ Gym/Health Club/Sports Club Membership Fees – Use Flexible Benefit Allowance to pay for or contribute towards fees
+ PerkBox – Subscribe to this Retail Discount Scheme

You may have worked in the following capacities:
Managed Services IT Support, Service Desk Support Analyst, Level 1 NOC Support, NOC IT Support Engineer, IT Support Technician, 1st Line Infrastructure Support.

Interested? Just Apply Below...

In 2005 we ripped up the rule book to deliver a recruitment agency experience that makes everyone feel just that little bit happier. By applying you consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. Good luck, Team RR.