FIRST Agent
- Recruiter
- Wise Employment
- Location
- Swindon
- Salary
- 16500.00 - 20000.00 GBP Annual
- Posted
- 12 May 2017
- Closes
- 26 May 2017
- Sectors
- Customer Service & Call Centre
- Contract Type
- Temporary
- Hours
- Full Time
Are you seeking an exciting, varied and challenging but rewarding role?
Do you want to work for a highly reputable Financial Services Company in Swindon?
Are you Customer focused?
Then you need to apply for the below role!
You will be joining a well-established Company to provide a first line support to all Advisors and Partners across the UK from IT queries, pensions, mortgages, payments & fees.
You will be working 35 hours a week Monday - Friday. You will be working across 3 shifts; 8:30am-4:30pm, 9am-5pm and 9:30am-5:30pm.
Key Responsibilities & experience:
- To act as first point of contact for all calls and emails
- Ensure each call is logged onto the system and a 'ticket' is produced, detailing the type of call, department of query and how it was dealt with/if a follow up is required
- To ensure the line doesn't build up with calls and each is dealt with in a timely and professional manner
- Document and communicate new fixes around both the first and second team to help for future references
- To continue improvement of resolutions of queries at initial point of contact to prevent an upheaval to the second team.
- Be able to identify the purpose for decisions with little or no help
- Troubleshoot ideas and brainstorm different possible choices before coming to a conclusion
- Ability to see queries through to resolution
- To assist advisors regarding queries to do with payment
If you have experience within a Call Centre environment, or even in the financial industry, it would be a great advantage.
What is on offer?
- Starting salary of GBP16,500 - GBP20,000 pa depending on experience
- Fixed term contract until December 2017
- Off-site parking available at a reasonable cost
- Potential for a permanent opportunity within the business across various departments
Do you want to work for a highly reputable Financial Services Company in Swindon?
Are you Customer focused?
Then you need to apply for the below role!
You will be joining a well-established Company to provide a first line support to all Advisors and Partners across the UK from IT queries, pensions, mortgages, payments & fees.
You will be working 35 hours a week Monday - Friday. You will be working across 3 shifts; 8:30am-4:30pm, 9am-5pm and 9:30am-5:30pm.
Key Responsibilities & experience:
- To act as first point of contact for all calls and emails
- Ensure each call is logged onto the system and a 'ticket' is produced, detailing the type of call, department of query and how it was dealt with/if a follow up is required
- To ensure the line doesn't build up with calls and each is dealt with in a timely and professional manner
- Document and communicate new fixes around both the first and second team to help for future references
- To continue improvement of resolutions of queries at initial point of contact to prevent an upheaval to the second team.
- Be able to identify the purpose for decisions with little or no help
- Troubleshoot ideas and brainstorm different possible choices before coming to a conclusion
- Ability to see queries through to resolution
- To assist advisors regarding queries to do with payment
If you have experience within a Call Centre environment, or even in the financial industry, it would be a great advantage.
What is on offer?
- Starting salary of GBP16,500 - GBP20,000 pa depending on experience
- Fixed term contract until December 2017
- Off-site parking available at a reasonable cost
- Potential for a permanent opportunity within the business across various departments