Service Office Coordinator

One of the UK's leading specialists in quality pressroom products and services to the Print and Packaging Industry is seeking a Service Office Coordinator to assist in the continued rapid growth of the business in the UK and Worldwide.

Based at their offices in Guiseley, Leeds there are excellent transport links from both Leeds and Bradford.

Reporting to the Engineering Director, this role will be supporting growth in the service and spares area of the business

This is a key role incorporating the following:

Telephone duties to include but not limited to:

- Booking service visits for their team of Service Technicians. Working from their electronic diary system, a weekly service schedule is planned in an order to keep travelling to a minimum. In the event of a customer breakdown / callout situation to find the nearest or suitable technician who can be diverted.
- Reactive for incoming service and sales spares enquiries. At busy times answer the phone, take messages and ensure the sales staff are aware of the incoming enquiry.

Daily duties to include but not limited to:
- Liaise with customers / suppliers when special order spare parts are required
- Prepare orders for spare parts from our suppliers around the world
- Incoming Stock Control
- Import & Export Documentation/Distribution
- Preparation of goods for despatch

Technical knowledge and experience of print and pressroom industry would be an advantage although not essential, support and training will be provided to the right candidate. The ideal candidate must have the following values:
- Attention to Detail
- Hard Working
- Results Focused
- Confident Telephone Manner
- Be able to work well in a small team and use their own initiative

Experience with the following or similar would be an advantage:
- Microsoft Office (Excel, Outlook, Word)
- Act CRM
- Sage 50 / Zero

The company is a well established, highly successful business offering an increasing range of products into the pressroom and print sectors. From supply only products from the consumables division, to supporting a wide range of specialist service requirements, from increasing existing sales to launching exciting new innovations, the business continues to expand rapidly based upon excellent performance and reputation as well as the delivery of exceptional customer service.

The brand is strong and increasingly becoming a default choice option for customers and has created an almost unlimited option for continued significant growth.

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