Specialist Support Analyst / Service Desk Analyst (Tier 3)

Specialist Support Analyst / Service Desk Analyst (Tier 3)
Burgess Hill, Sussex
c£32,000 per annum, Healthcare, Pension, Flexible Benefits, 23 days holiday, Discounted Gym Membership

About Us:

We have 25 years’ experience of delivering IT services to a wide range of customers across varied markets and locations. As well as being expert in complex infrastructure solutions, we also have a business software division specialising in the Microsoft Dynamics suite of applications and a Business Advisory Consultancy.

Our Head Office is located in Burgess Hill in Sussex with Midlands Offices in Solihull in Birmingham, with Service desk teams based across both sites. We employ just under 200 staff located around the country.

We hold a variety of Industry accreditations including ISO 20000, ISO 27001 and BS 25999, plus being an ‘Investor In People’.

The Specialist Support Analyst / Service Desk Analyst (Tier 3) Opportunity:

Aligned to one of the Service Desk Account Teams, the Specialist Support Analyst / Service Desk Analyst (T3) will be the escalation point for the Service Desk Analysts in an Account Team for all technologies. The Specialist Support Analyst / Service Desk Analyst will work changes, events, incidents, problems and service requests for customers assigned to the Account team. Where appropriate, the role-holder will further escalate cases to the Specialist Support Analysts.

The working hours for the role will be Account Team specific but will be between 7am – 7pm. There is an on-call requirement for the role of 1:3 weeks.

Candidate Profile:

The successful candidate:

+ Will be eligible to live and work in the UK.
+ Will have a full UK/EU driving licence.
+ Pass PES check within 30 days
+ Will be able to work under pressure

Appropriate competencies for this role:

+ Microsoft Windows Operating Systems inc. Active Directory, Group Policy)
+ Virtualisation (e.g. Vmware, MS Hyper-V)
+ Enterprise Storage (e.g. Netapp, Dell EqualLogic)
+ Microsoft Exchange
+ Networking (basic configuration of firewalls, routers and switches)
+ Citrix

Pay & Benefits:

+ Basic Salary
+ Annual Pay Review

Core Benefits:

+ Car Allowance (per job role/requirement) + Individual Medical Cover + Pension + Salary Exchange/Sacrifice Pension Arrangements + 23 Days Holiday (31 Days Holiday for employees on a rota – equating to 23 shifts per year)

Other Benefits:

+ Childcare Vouchers + Staff Referral/Introduction ‘Bounty’ + Discounted Gym Membership + Free Eye Tests + Travel Season Ticket Loan + BUPA – Health Screening – two levels available

Flexible Benefits:

+ Holiday – Buy or sell up to 3 days holiday or 2 shifts (for employees on a rota) each year
+ Medical – Cover for partners and children in addition to individual cover
+ Dental & Optical Cover – Enhance your existing Medical cover (option only available in May)
+ Convert Individual Medical Cover premium into additional Flexible Benefit Allowance
+ Pension – Make additional contributions into your pension plan
+ BUPA – Health Screening – two levels of health screening are available
+ Gym/Health Club/Sports Club Membership Fees – Use Flexible Benefit Allowance to pay for or contribute towards fees
+ PerkBox – Subscribe to this Retail Discount Scheme

You may have worked in the following capacities:
Managed Services IT Support, Service Desk Support Analyst, Level 3 Support Analyst, 3rd Line IT Support Engineer, IT Support Technician, 3rd Line Infrastructure Support Engineer, 2nd Line Helpdesk Engineer.

Interested? Just Apply Below...

In 2005 we ripped up the rule book to deliver a recruitment agency experience that makes everyone feel just that little bit happier. By applying you consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. Good luck, Team RR.