Quality Executive

We have a new exciting opportunity, not to be missed! At CPM we are currently looking for a Quality Executive to join us at our contact centre in Thame. You will join us on a full time, permanent basis and will receive a competitive salary of £25,000 - £27,000 per annum depending on experience plus benefits.

About the Quality Executive role

You will be the quality expert for the team, responsible for identifying agent development needs and working alongside our training team to schedule in the required training to drive measurable improvements against predefined qualitative areas and targets.  You will be required to support the Team Managers with the coaching and development of the team members ensuring that they work in conjunction with CPM’s and our Client’s quality approved frameworks and systems. You will also be required to conduct and lead call levelling sessions to ensure a consistent approach and drive best practice behaviours within the team.

This is fantastic opportunity to develop your career working with some of the UK’s biggest brands for a company that understands the importance of investing in its people and developing from within.

What we’re looking for in our Quality Executive

- Able to demonstrate a proven track record in delivering exceptional customer service - essential

- Experience of people development, mentoring, coaching and experience in a similar role - essential

- Computer literate with a good knowledge of ‘office’ applications

- Passionate about developing people to achieve the best results

- Experience of working in a customer focussed environment - essential

- Have a proactive approach to problem solving

- Have a professional outlook, self-confident with a ‘can do’ attitude

As our successful Quality Executive we will reward you with

- Free parking onsite

- 25 days holiday + BH (Increasing a day a year capped at 31)

- Sports and Social club

- Onsite restaurant

- 70/30 in-house promotion vision

- Other flexible benefits after successful probation

- Reward and recognition program for Contact Centre

Working Hours – 37.5 hours per week

- Monday to Friday – 9am – 5.30pm

So if you would like to join our team as our new Quality Executive then please click ‘apply’ today – don’t miss out, we’d love to hear from you!