Credit Controller / Accounts Receivable - Contact Centre

Job Title: Credit Controller

Location: Bradford

Salary: £17,000 - £19,000 + benefits

Role: Full time, Permanent

The company is the UK's leading independent invoice finance specialist and a trusted provider of funding solutions to over 7,000 businesses. As a privately-owned business, they understand the challenges and demands of running and growing a business.

Through their network of 19 local offices, they handle annual client turnover of £5 billion and advance in the region of £483m to small and medium sized businesses throughout the country.

The Role:

• To ensure the security and profitability of the company through efficient and effective credit control of a rotating portfolio of clients
• To establish and maintain a professional and efficient relationship with debtors to secure the payment of funds due
• To provide excellent standards of customer service internally and externally
• To ensure that security is maintained at all times within the systems operated by the company
• Identifying and generating new business opportunities for the sales team to convert

Key Responsibilities:

• Ensures security & profitability of Clients through efficient and effective Credit Control.
• Provides a high level of service whilst maintaining security.
• Proactively seek to understand clients' debtor portfolios to enable identification of warning signs and opportunities.
• Any other duties or projects commensurate with the level of responsibility of this role, for which the role holder has the necessary experience and/or training.

Key Requirements:

• A high degree of customer service experience.
• Ability to deal with a very high volume of work and calls.
• Credit Control experience within an office environment.
• Maintain high level professional conduct with internal and external customers via face to face, phone, email and in written communication
• Establishes and maintains a professional + 'expert' relationship with debtors to achieve efficient collection of debts
• Manages credit control of client portfolio whilst providing a high level of customer service + protecting the company's security
• Good listening skills, understands how and when to action information, to the appropriate person
• Sees things from clients' point of view, acts appropriately on behalf of the client in terms of collection of debt whilst preserving positive client/debtor relationship; has a sympathetic approach whilst protecting the company's security
• Ensure accurate and complete notes are recorded against debtor accounts
• Manage and prioritise monthly workload, escalate issues and back up decisions to line manager.
• Monitors collection performance. Recommends appropriate solutions
• Ability to say 'no'
• Uses appropriate chasing techniques. Seeks to recommend alternative collection techniques. Takes responsibility for actions, Manages time and prioritizes work and plans ahead
• Use, develop and sell the company's products and processes
• Knowledge of industry sectors and inherent risks. Awareness of money laundering + data protection legislation. Monitors risk and possible fraud
• Demonstrates an ability to work with numbers
• General understanding of financial management/ audited accounts, manages risk
• Intermediate PC knowledge. Good keyboard skills and competent user of Microsoft Office

To apply for this role please click APPLY and CHECK YOUR EMAILS for the link to the Application Portal.

Candidates with experience of; Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Call Centre Advisor, Inbound Customer Services Executive, Inbound Call Centre Support, Payment Processing, Accounts Receivable, Credit Control, Credit Controller, Finance Clerk, Finance Administrator, Finance Supervisor, Accounts Assistant, Accounts Officer, Finance Officer, Finance Controller, Financial Controller, Financial Supervisor, Accounts Supervisor will be considered for this role.