2nd Line IT Support Engineer

This leading provider of Cloud-based IT Services and Solutions in the South-East of England is recruiting for experienced IT 2nd Line Support Engineer to join a successful Service Delivery Team, providing IT Support for a wide range of customers, both remotely and onsite.

Key Responsibilities:

- Resolve a variety of IT issues to service targets (remotely and onsite)
- Accurately maintain and update the Helpdesk System
- Work collaboratively within a team environment
- Build positive relationships with customers

Key Requirements:

- Minimum three years IT experience
- Broad technical knowledge of IT Infrastructure systems (particularly Microsoft)
- Working Knowledge of Windows Server 2008/2012
- Microsoft Exchange 2010/2013 knowledge
- Office 365 troubleshooting knowledge.
- Strong Networking skills ideally CCNA certified (Routers, Switches, Firewalls etc.)
- Proven analytical and logical troubleshooting approach
- Excellent telephone communication skills
- Strong drive for high customer service
- Ability/desire to work within a challenging environment

Salaries and Package:

- Basic Salary £23K - £30k per annum (experience dependent)
- 25 Days paid Holiday per annum
- Access to Contributory Pension Scheme
- Excellent working conditions and environment
- Formal technical training and 121 development

General Terms:

- Office-based (Cambridge)
- 40 hours per week, shift system between 08:00- 18:00, Mon-Fri, excluding Bank Holidays (England)

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