Recoveries Coordinator / Credit Controller - Large Debt Recover

Job Title: Recoveries Coordinator

Location: Leeds

Salary: £18,000 - £23,000

Role: Full time, Permanent

The company is the UK's leading independent invoice finance specialist and a trusted provider of funding solutions to over 7,000 businesses. As a privately-owned business, they understand the challenges and demands of running and growing a business.

Through their network of 19 local offices, they handle annual client turnover of £5 billion and advance in the region of £483m to small and medium sized businesses throughout the country.

The Role:

• To ensure the security and profitability of the company through efficient and effective credit control of a portfolio of clients.
• To establish and maintain a professional and efficient relationship with their allocated portfolio of clients.
• To provide excellent standards of customer service.
• To ensure that security is maintained at all times within the systems operated by the company.

Key Responsibilities:

• To manage, and be responsible for, his/her own case-load of files on a daily basis, contacting customers by both telephone, letter and email.
• Be a strong team player who proactively provides support across teams.
• To report problem cases to Operations Manager and where applicable Managing Director.
• To ensure the profitability of the company through efficient and effective credit control of a portfolio of debtors.
• To establish and maintain a professional and efficient relationship with their allocated portfolio of debtors.
• To provide excellent standards of customer service.
• To ensure that all relevant legislation and procedures are adhered to and complied with, including Data Protection, Consumer Credit Act and the Financial Conduct Authority.
• To ensure that security is maintained at all times within the systems operated by the company.
• Ensure that the application of the strict Provisioning policy in all cases across a portfolio of debtors through efficient and effective Credit Control.
• Any other duties or projects commensurate with the level of responsibility of this role, for which the role holder has the necessary experience and/or training.

Essential Knowledge and Experience:

• Experience in a collections environment, particularly collecting on large balances.
• Experience of working within the Financial Services Sector.
• Communication skills - Maintain high level professional conduct with internal and external customers via face to face, the phone, email, and in written communication.
• Manage credit control of debtor portfolio whilst providing a high level of customer service + protecting the company's interests at all times.
• Listen and interpret information - Good listening skills, understand how and when to action information, to the appropriate person.
• Provide excellent customer service.
• Attention to detail.

Desirable Knowledge and Experience:

• Understanding of FCA legislation and Treating Customers fairly.
• Experience of working within the Asset Finance Sector.
• Relevant industry qualification to aid with credit control and customer services.

So…

Are you ready for your next ambitious challenge? If so, we look forward to hearing from you!

To apply for this role please click APPLY and CHECK YOUR EMAILS for the link to the company's application portal.

Candidates with experience of; Debt Recovery Coordinator, Payment Processing, Debt Recovery Manager, Accounts Receivable, Credit Control, Credit Controller, Finance Clerk, Debt Recovery Specialist, Finance Administrator, Finance Supervisor, Accounts Assistant, Accounts Officer, Finance Officer, Finance Controller, Financial Controller, Financial Supervisor, Accounts Supervisor may be considered for this role.