Customer Service Specialist

Recruiter
The SmartList
Location
Stoke-on-Trent
Salary
17000.00 GBP Annual
Posted
09 May 2017
Closes
06 Jun 2017
Contract Type
Permanent
Hours
Full Time
REFERENCE: LWJV099

LOCATION: Stoke-on-Trent

JOB TITLE: Customer Service Specialist

SALARY: GBP15,000 - GBP17,000 per annum, depending on experience

WORKING HOURS: Monday to Friday, 8:30am to 5pm

THE COMPANY: Our client is a well-established Design Solutions company and leading provider of 3D printing solutions within the UK and Ireland. They require a an experienced Customer Service Specialist to join their team as a 3D Print Consumable Specialist working out of their busy Stoke-on-Trent based office.

THE ROLE: 3D Print is an exciting and dynamic growth market, and this role could provide a starting point for further career development opportunities as the business expands. Please note this isn't a telesales role, but sales experience, a professional telephone manner, confident communication and excellent customer service skills would be advantageous.

Key Responsibilities of the 3D Print Consumable Specialist role to include:-
  • Reviewing reports and identifying gap analysis
  • Providing support to and account managing existing customers
  • Assisting customers with product knowledge and recommending applications and materials
  • Using commercial awareness to identify new opportunities
  • Delivering excellent Customer Service
  • Passing leads to the sales team

THE CANDIDATE: The ideal candidate will come from a customer service background. You will have a commercial awareness, be confident making recommendations and exploring new business opportunities. Previous experience in the 3D Print industry is not essential as full product training will be provided for the right candidate.

Essential criteria for the 3D Print Consumable Specialist role:
  • IT Literate
  • Customer focused
  • Excellent customer service and communication skills

To apply for the 3D Print Consumable Specialist position in Stoke-on-Trent, please click on the 'apply now' button.

You will then be sent to an online questionnaire, please fill in the details and upload your CV and we will be in touch to advise you of the next steps.