Training Manager – Discover, Design and Deliver
- Recruiter
- Alphabet
- Location
- Farnborough, Hampshire
- Salary
- Attractive package including generous benefits
- Posted
- 09 May 2017
- Closes
- 06 Jun 2017
- Ref
- ACALR0606/AF
- Sectors
- Human Resources
- Contract Type
- Permanent
- Hours
- Full Time
Training Manager – Discover, Design and Deliver
Farnborough, Hampshire
Attractive package including generous benefits
An exciting opportunity to contribute to our award winning business
Alphabet is Europe’s leading provider of Business Mobility services; we help our Corporate, SME and Public Sector customers meet the changing business travel needs of their employees. It’s an exciting, inspiring place to work and a dynamic, fast changing market. We’re now looking for a talented Trainer Manager to join our growing team.
We provide innovative products and services that are radically changing the way organisations finance, manage and use their company vehicles. We are also a key player in the growth of low and zero emission vehicles in the UK.
Across the globe, Alphabet funds and manages over 600,000 vehicles in 18 countries, whilst in the UK we manage a fleet of over 156,000 vehicles on behalf of our customers. We started here - in the UK - in 1997.
Alphabet is continually evolving, with ambitions for growth that requires our HR team to meet and support these exciting challenges. Reporting to the HR Director, this is a hands-on role that will play a pivotal part in our continued success. You will devise the AL-UK operational training strategy, oversee its implementation and assess its outcomes. You will identify training needs and drive suitable training initiatives that build loyalty to the company. This role requires a strategic rather than reactive approach, assessing the skills and knowledge within the organisation and determining what training is needed to grow and retain these skills.
You will equip our associates with the knowledge, practical skills and motivation to carry out work-related tasks and you'll either deliver the training yourself or arrange for a third party trainer to do it.
The role
- Identify skills training within Alphabet through job analysis, regular consultation with business managers and HR.
- Design, revise and deploy programmes as necessary, in order to adapt to changes occurring in the work environment.
- Ensure that statutory/regulatory training requirements are met and attendance/participation recorded, as required.
- Devise and deploy system training for changes to key Alphabet systems, which may include regular updates.
- Help line managers, team leaders etc. solve specific training problems, either on a one-to-one basis or in groups.
- Keep up to date with developments in training by reading relevant journals, going to meetings and attending relevant courses.
- Identify and assess future and current training needs through job analysis, career paths and consultation with line managers.
- Deploy a wide variety of training methods.
- Develop and deploy effective induction and on boarding sessions.
- Ensure training delivery compliance with standard operating practices.
- Drive lessons learnt activity post-delivery.
- Identify and champion continuous improvement of training for Alphabet.
- Maintain a keen understanding of training trends, developments and best practice frameworks (e.g. Investors in People).
- Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them.
- Consider the costs of planned programmes and keep within budgets as assessing the return on investment of any training or development programme is becoming increasingly important.
- Monitor and review the progress of trainees through questionnaires and discussions with managers.
The Individual
- Proven experience of designing and delivering training at all levels, ideally in a Leasing or Financial Services company or an organisation with exposure to service management environments.
- A strong and credible individual with experience of working cross functionally and building sustainable and effective working relationships with a variety of stakeholders and colleagues.
- Pro-active, with a high level of personal drive and enthusiasm as well as an entrepreneurial spirit.
- Passionate about delivering the highest level of customer service; able to focus on key issues when faced with complex/competing priorities.
- Strong interpersonal skills, flexible in approach and adaptable to changing situations; able to work collaboratively with a diverse audience.
- Effective, proactive communicator and relationship builder with the ability to translate complex issues and information into simple, key messages and deliver them creatively in a variety of communication styles.
- Familiar with traditional and modern training methods (coaching, on-the-job or in classroom training, e-learning, workshops, simulations).
- Strong planning, organisation and administration skills.
In 2017 Alphabet was recognised as a Top Employer for the fourth consecutive year and in 2015 we achieved Silver standard from Investors in People. We invest in our employees and embrace a culture of flexible working as well as promoting a positive, supportive culture and working environment. We have just moved into new, prestigious offices in Farnborough that provide a great place to work with good people and an exciting, engaging, industry leading brand.
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This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Additional Keywords: Training Manager, Discover, Design and Deliver, Training Process Manager, Training Development Manager, Learning & Development Manager, Training Officer, Training Advisor, Training Specialist.