Customer Services Executive

The company is currently seeking an experienced and focused individual to assist the company in creating and maintaining a Customer Service Department. This role will be based within the Accounts Department assisting Credit Control in successfully achieving efficient collection of monies owed. This challenging new position will require a methodical, logical and customer oriented individual who can keep a calm head under difficult and demanding situations. 

The role will involve:

• Being the first point of contact for all customers.

• Collating document both internally and externally so as to best provide a full picture of a particular query and make informed decisions as to best most cost effective solution.

• Identify issues / failures which impact customers and suppliers.

• Provide customer solutions.

• Question internal processes if you feel

Make suggestions about how best to match customer demands.

• Raise query via “in house” Excel based database to a high level of accuracy.

• Understand and proactively strive to maintain excellent working relationships.

• Report internally and externally daily, weekly and monthly findings and react with best practice accordingly.

• High level of customer satisfaction a must.

The successful candidate will require:

• Real Customer Focus.
• Fantastic Team Player
• Proactive attitude
• Excellent Communicator at all levels
• Excellent problem solver.
• Data entry accuracy

Experience of the following would be an advantage however not essential:

• Customer Service Executive
• Contact Centre
• Customer Service Administrator
• Customer Service
• Call Centre
• Customer Service Advisor etc

(full training will be provided)