Technical Support Engineer-Telecommunications,Electronics
- Recruiter
- Bluetownonline Ltd
- Location
- Bedford, Bedfordshire, England
- Salary
- £20000 - £24000 per annum
- Posted
- 08 May 2017
- Closes
- 05 Jun 2017
- Ref
- VCPS-01
- Contact
- Elina Lund
- Sectors
- IT, IT Support
- Contract Type
- Permanent
- Hours
- Full Time
Job Title: Technical Support Engineer (Office & Field based)
Location: Silsoe, Bedfordshire
Salary: £20,000 - £24,000
Working Hours: Monday - Thursday 09:00 - 17:30
Friday - 09:00 - 17:00
Our Client are currently looking to recruit an enthusiastic and dedicated individual to join their busy technical support team, handling queries and resolving faults. The client is a fast-growing telecommunications & Managed service provider, whose product portfolio includes lines, broadband, the latest voice and data products, cloud based technologies and desktop support (MAC/Windows). They encourage a positive working environment and are based on the top floor of a country estate located in Silsoe, overlooking beautiful formal gardens.
Job Role:
Duties to include but not restricted to:
- Travelling across the UK to complete site surveys, installation, training and support on all technical products.
- Installing and configuring computer & telecoms hardware, operating systems and applications.
- Monitoring and maintaining computer/Telephone systems and networks.
- Talking staff & clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
- Liaising with Customer Service Teams and Carriers to resolve customer faults.
- Providing support & logging tickets.
- Following diagrams and written instructions to repair a fault or set up a system.
- Supporting the roll-out of new applications.
- Setting up new users' accounts and profiles and dealing with password issues.
- Working continuously on a task until completion.
- Prioritising and managing several open cases at any given time.
- Rapidly establishing a good working relationship with customers and other professionals.
- General Office administration.
The Candidate:
Skills:
- Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.
- The ability to work well in a team and independently.
- The ability to prioritise your workload.
- Attention to detail.
- Pleasant telephone manner.
Please click the APPLY button to send your CV and Cover Letter for this role.
Candidates with the experience or relevant job titles of; Mechanical Engineer, Technical Support Engineer, Electrical Engineer, Electronics Engineer, Mechanical Engineering, Mechanical Technician, Mechanic, Automotive Engineer, Motor Vehicle Technician will also be considered for the role.