Customer Service Officer
- Recruiter
- Alexander Hancock Ltd
- Location
- Stockport, Greater Manchester
- Salary
- £13,000 - £15,000
- Posted
- 03 May 2017
- Closes
- 31 May 2017
- Ref
- 5995
- Contract Type
- Permanent
- Hours
- Full Time
Our client is a busy expanding organisation who are seeking a customer service executive to join their team
Main purpose of role:
To ensure the best quality customer service is offered to our customers across a number of different customer contact channels/platforms
Job specification:
- Handling both calls and emails.
- Handling Live Chat and Multi Media Social sites.
- Performing within set target boundaries.
- Use of local CRM to update order information accurately.
- Liaising with Finance/Technical support team to resolve queries.
- Managing Customer expectations to provide an excellent customer experience.
- Providing general admin support to supervisors and manager.
- Key skills and experience required:
- Planning and organisation.
- Effective time management.
- Pro-active management of own workload.
- Microsoft Office skills.
- High levels of concentration and attention to detail.
- Good communication skills – verbal and written.
Shift pattern
You will be required to work from 9.00am to 5.00pm Monday to Saturday, with a 30 minute lunch (unpaid) with a day off in the week. Followed by 11.00am to 7.00pm Monday to Friday (alternate weeks on a rota basis). 37.5 hours per week. This means you will work 1 in 2 Saturdays