Customer Service Advisor – Full Time 

Customer Service Advisor – Full Time 
Bristol 

£17,250 (rising to £20,000 upon completion of probationary period) Plus Bonus (after probation), Contributory Pension Scheme (matched 3% contribution), Progression Options, 4% Flexible Benefits, Reward Steps Programme, Free Breakfast Every Morning, Free Refreshments, 25 Days’ Holiday (+ 1 extra on your birthday) 

OVO Energy is leading a new generation of energy providers with a fresh outlook and a unique way of doing business. We are now looking for a number of Customer Service Advisors to join our team. 

If you have customer service experience and are seeking a role with a growing, stable company offering a fantastic benefits package, including matched 3% pension scheme and progression prospects, read on. 

With full systems training and plenty of support provided, we’re seeking customer-focused folks with a level-headed approach and some technical know-how. What’s more, at OVO we have an award-winning Reward Steps programme which could increase your earning potential to up to £30,000. 

As a Customer Service Advisor, you will be tasked with providing detailed and in-depth support to our customer base. 

On a day-to-day basis, you’ll be fielding customer enquiries via telephone and email, resolving their problems and making sure that their OVO experience is second-to-none. 

As (arguably) part of the most important team at OVO, you will be eager to take responsibility for a given problem, support the customer with an empathetic ear and provide a first time resolution. 

Although there are targets to achieve, the larger focus is on providing great levels of service and enabling additional sales through great levels of service. To achieve this, you’ll need to be friendly, articulate, calm under pressure and aware of time constraints and how they affect others around you. 

Your other activities will involve: 

- Taking ownership of complaints and following OVO procedures to produce a resolution 
- Proactively reviewing customer accounts when they call, in order to identify and resolve future problems before they arise 
- Recognising contact trends and providing feedback to your Team Leader 
- Developing an understanding of the OVO customer feedback tool and using feedback to highlight areas where improvements can be made 

Additionally, to be considered, you will also need: 

- Experience gained within a customer service environment 
- An understanding of working to targets and managing sales through service 
- At a minimum, a Level 2 qualification (GCSEs or equivalent) 

As a Customer Service Advisor, your communication skills will be first class, you’ll have plenty of enthusiasm for providing great customer service and you’ll be a great team player. Strong judgement is key, as is a level head and a dependable nature. 

To apply for the role of Customer Service Advisor (Full Time), please apply via the button shown. 

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. 

Additional Keywords: Customer Service Advisor, Full Time, Customer Service Representative, Customer Service Rep, Customer Service Executive, Customer Support Advisor, Customer Support Representative, Customer Care Rep, Customer Services. 

Working hours: Between 8:00 – 20:00, Monday – Friday and every other Saturday 9am – 5:30pm (with a day off in lieu during the week)