Financial Services Remediation Manager
- Recruiter
- PwC
- Location
- Belfast
- Salary
- Competitive
- Posted
- 26 Apr 2017
- Closes
- 01 May 2017
- Sectors
- Banking & Financial Services
- Contract Type
- Permanent
- Hours
- Full Time
Who we are looking for
As part of the continued expansion of its services to the financial services sector, PwC is investing in the continued expansion of its operations delivery business, PwC Operate.
PwC Operate delivers operational and managed service solutions to clients across a range of situations often associated with their regulatory, risk and / or compliance agenda. One of our main offerings assists clients across a range of redress and remediation situations, delivering remedial programmes relating to historic mis-selling issues including, for example, PPI, pensions, and investments.
This is an important strategic investment for the firm and we are looking for a number of Managers and Senior Managers to help expand our existing operations. Working with our multi-disciplinary team, consisting of compliance, regulatory risk, and data and operations specialists, the successful candidate will play a key role in the continued growth of our Redress & Claims Management offering.
About the role
We are looking for an Operations Manager who will be an integral member of our Redress & Claims Management team, supporting the growth plans for a key part of our business. You will have ample opportunity to develop yourself professionally within a fast paced, ambitious environment. Working within a regulated environment, you will need to stay abreast of regulatory developments and future trends impacting the financial services sector.
The role will entail responsibility for the day-to-day management of specialist operational delivery teams and will report directly to our Redress & Claims Management lead. The successful candidate will draw upon their experience of wealth management / investment advice and retail investment products to ensure our programmes are delivered to the highest quality standards and are regulatory compliant. They will also consult with the wider Operations team and identify opportunities to leverage our cutting-edge technology to drive 'right first time' delivery for our clients.
What is in it for you?
This is a fast-paced, challenging environment which can provide you with a rewarding and stimulating career. You will work with well-known, global clients and have opportunities to further develop both technical and softer skills. You will be a key member in a dynamic and expanding team, where there is a strong emphasis on encouraging, developing and retaining our people.
More about our clients
Our clients are typically large banks, asset managers and hedge funds. We are often engaged at the point at which clients are facing serious regulatory pressure with strict deadlines, therefore our ability to mobilise quickly and complete our work efficiently are of the upmost importance. Increasingly, we are also providing ongoing managed service support, with a strong emphasis on operational and cost-effectiveness.
Where will you be based?
The role will be based in Belfast; however as a result of the wide variety of clients and projects, you may be asked to work in other locations within the UK and beyond, sometimes at short notice and sometimes over lengthy periods of time. Your desire and ability to do this will be discussed as part of the recruitment process. Candidates who are unable or do not wish to work on projects in other locations will still be considered and it is not a pre-requisite of the role.
Requirements
Applicants should have these essential skills and experience:
• Proven ability to operate at a senior level and deal confidently with stakeholders (internally and externally); demonstrating strong commercial acumen.
• Senior experience within compliance / regulated activity dealing with redress and remediation situations across regulated products.
• Sale of investment products and / or review of investment product advice, ideally within retail and/or investment banking.
• Previous experience within an operations role.
• Responsibility for managing teams, understanding financial budgeting, billing and staffing.
• The ability to mentor other members of the team and support their development; respecting and valuing all people and encouraging different perspectives
• Knowledge of regulatory developments driving the industry and key issues affecting regulated firms so as to anticipate and understand the impact of such developments on clients and therefore market opportunities.
About Us
About PwC
We're one of the world's leading professional services organisations. From 158 countries, we help our clients, some of the most successful organisations on the globe, as well as its most dynamic entrepreneurs and thriving private businesses, to create the value they want. We help to measure, protect and enhance the things that matter most to them.
Deals
Our Deals business is an exciting, fast-paced and an ever-growing business that focuses on deals and crisis situations for our clients. Collectively, we deal with the types of situations you hear about regularly in the news and we provide support, insight and analysis to the management, shareholders and financiers of business.
The skills we look for in future employees
All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, 'The PwC Professional' and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.
Learn more here
Diversity
We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.
Learn more here
Salary: . Date posted: 22/03/2017
As part of the continued expansion of its services to the financial services sector, PwC is investing in the continued expansion of its operations delivery business, PwC Operate.
PwC Operate delivers operational and managed service solutions to clients across a range of situations often associated with their regulatory, risk and / or compliance agenda. One of our main offerings assists clients across a range of redress and remediation situations, delivering remedial programmes relating to historic mis-selling issues including, for example, PPI, pensions, and investments.
This is an important strategic investment for the firm and we are looking for a number of Managers and Senior Managers to help expand our existing operations. Working with our multi-disciplinary team, consisting of compliance, regulatory risk, and data and operations specialists, the successful candidate will play a key role in the continued growth of our Redress & Claims Management offering.
About the role
We are looking for an Operations Manager who will be an integral member of our Redress & Claims Management team, supporting the growth plans for a key part of our business. You will have ample opportunity to develop yourself professionally within a fast paced, ambitious environment. Working within a regulated environment, you will need to stay abreast of regulatory developments and future trends impacting the financial services sector.
The role will entail responsibility for the day-to-day management of specialist operational delivery teams and will report directly to our Redress & Claims Management lead. The successful candidate will draw upon their experience of wealth management / investment advice and retail investment products to ensure our programmes are delivered to the highest quality standards and are regulatory compliant. They will also consult with the wider Operations team and identify opportunities to leverage our cutting-edge technology to drive 'right first time' delivery for our clients.
What is in it for you?
This is a fast-paced, challenging environment which can provide you with a rewarding and stimulating career. You will work with well-known, global clients and have opportunities to further develop both technical and softer skills. You will be a key member in a dynamic and expanding team, where there is a strong emphasis on encouraging, developing and retaining our people.
More about our clients
Our clients are typically large banks, asset managers and hedge funds. We are often engaged at the point at which clients are facing serious regulatory pressure with strict deadlines, therefore our ability to mobilise quickly and complete our work efficiently are of the upmost importance. Increasingly, we are also providing ongoing managed service support, with a strong emphasis on operational and cost-effectiveness.
Where will you be based?
The role will be based in Belfast; however as a result of the wide variety of clients and projects, you may be asked to work in other locations within the UK and beyond, sometimes at short notice and sometimes over lengthy periods of time. Your desire and ability to do this will be discussed as part of the recruitment process. Candidates who are unable or do not wish to work on projects in other locations will still be considered and it is not a pre-requisite of the role.
Requirements
Applicants should have these essential skills and experience:
• Proven ability to operate at a senior level and deal confidently with stakeholders (internally and externally); demonstrating strong commercial acumen.
• Senior experience within compliance / regulated activity dealing with redress and remediation situations across regulated products.
• Sale of investment products and / or review of investment product advice, ideally within retail and/or investment banking.
• Previous experience within an operations role.
• Responsibility for managing teams, understanding financial budgeting, billing and staffing.
• The ability to mentor other members of the team and support their development; respecting and valuing all people and encouraging different perspectives
• Knowledge of regulatory developments driving the industry and key issues affecting regulated firms so as to anticipate and understand the impact of such developments on clients and therefore market opportunities.
About Us
About PwC
We're one of the world's leading professional services organisations. From 158 countries, we help our clients, some of the most successful organisations on the globe, as well as its most dynamic entrepreneurs and thriving private businesses, to create the value they want. We help to measure, protect and enhance the things that matter most to them.
Deals
Our Deals business is an exciting, fast-paced and an ever-growing business that focuses on deals and crisis situations for our clients. Collectively, we deal with the types of situations you hear about regularly in the news and we provide support, insight and analysis to the management, shareholders and financiers of business.
The skills we look for in future employees
All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, 'The PwC Professional' and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.
Learn more here
Diversity
We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.
Learn more here
Salary: . Date posted: 22/03/2017