Single Point of Contact Team Manager

Single Point of Contact Team Manager
Location: North Hampshire
Salary: £24,000pa
Contract Type: Full time, Permanent
To start: As soon as possible.

The organization is a registered charity that has been providing care, support and advice for over 30 years to vulnerable people across Hampshire and Dorset, giving them the tools and resources they need to live independent, secure and valued lives.

The Role
This is an amazing opportunity for highly motivated and innovative person to join our Integrated Domestic Violence and Abuse Service based within North Hampshire. We are looking to recruit a Single Point of Contact (SPOC) Team Manager to be based in North Hampshire, covering Basingstoke and Deane through to Hart and Rushmoor. You will be working within a wider team, providing practical and emotional support to women, men and children experiencing domestic abuse across the county.

The highly skilled and experienced SPOC Team Manager will manage countywide enquires and referrals to and through the service. They will put in place robust systems to ensure 24/7 access to the service and that referrals, assessments and reviews are carried out. They manage the allocation and matching of clients to support including the children, young peoples and families team. In periods of leave or prolonged absence the role holder will deputise for the Service Manager.

About You
We are looking for a person who has experience of:
* Managing complex and demanding service functions
* Supporting, motivating and developing teams and individuals
* Working with children, families and young people
* Risk management, needs led assessment and support planning
* Excellent case management and report writing skills

We are looking for someone who can:
* Be person centred at all times
* Share best practice knowledge of the impact of domestic abuse on children and families
* Work flexibly to meet the needs of the service and staff team which will include evenings and weekends (as required)
* Act with integrity, be trustworthy and treat people with dignity and respect
* Remain calm when dealing with a crisis or emergency
* Ensure all data recording meet contract requirements
* Ensure clients are at the forefront when making decisions about service design and delivery
* Work to raise awareness of the service, produce good publicity materials, develop and maintain excellent relationships with people both within you and externally, and be an ambassador and champion for our work

Our clients have told us that they want the post holder to be:
* Able to offer emotional support and someone to talk to
* Willing to listen to me and spend time talking to me
* Able to give me information and advice, can do the job properly and know what they are talking about
* Someone who is supportive of my decisions
* Warm, friendly, approachable and fun but will always be good at their job and help me

The organization has a strong value base, striving to be person-centred, innovative, trustworthy, can-do and excellent at all times, so it is important that you are as passionate about these principles as we are.

Essential Requirements
Due to the nature of the work, being a car driver with a car for work is essential for this post.

Our Benefits
If you choose to begin a career with our organisation, you are guaranteed:
* Competitive rates of pay and paid travel time.
* Enhanced annual leave entitlements, sick pay allowances and pension scheme contributions.
* Excellent and professionally certified training.
* Real opportunities to develop in your profession.
* Free health and wellbeing advice via a 24/7, confidential Employee Assistance Programme.
* Everything you need to carry out your role free of charge, which may include a mobile phone, safety equipment and other necessary technology, a uniform where applicable, and of course a nice cup of tea or coffee throughout your day!
* A company that is committed to its employees, valuing their knowledge, creativity and flexibility.
* The chance to work with amazing people.

This is such a rewarding role, and if this sounds like something you'd relish we can't wait to hear from you! Please click 'Apply' to forward your details on to us; please be sure to include your name, email address and contact telephone number. We will then contact you directly to discuss the role and ask you a few key questions to assess your suitability for this post.

If you are successful during this initial screening you will be invited to an assessment and interview. Please note; we will select the first suitable applicants for assessment so don't delay, apply today!