CRM Manager (Salesforce)

CRM Manager required by Experian for a permanent positon in the Global Experian IT Services (EITS) business unit and will be based in Nottingham.

The successful candidate will perform a key role as the CRM Manager and will be able to demonstrate strong knowledge and proven experience in managing software development teams, delivering complex CRM business solutions and implementing software integrations.

As the CRM Manager you will support users in multiple countries with different cultural and business environments, maintaining a flexible approach to working arrangements across different time zones and a 'follow the sun' support process. You will possess strong strategic process and procedure methodology with attention to maintaining robust audit controls. Due to the Global nature of the role some international travel may be required.

Your key focus will include
Management responsibilities over Salesforce CRM/CPQ Development teamProvides guidance to subordinates to achieve goals in accordance with established policiesDevelop, implement, and maintain policies, procedures, and associated plans for CRM/CPQ software administration and appropriate use.Provides thought leadership and knowledge of CRM/CPQ application in support of projects and enhancements

Responsibilities;

As the successful candidate your major job functions will include:

Functional
Establish, participate, and maintain relationships with business partners in order to remain apprised of direction, project status, architectural and technology issues, risks, and function/integration issues.Identify potential process improvement areas and suggest options and recommend approaches.Keep abreast of new technologies and suggest their application to company systems where appropriate.Plans, staffs, reviews and organizes subordinate staff assignments for a department or major group within a department. Provides leadership, coaching, guidance, training and staff development. Coordinates the efforts of teams to meet customer requirements.Provides detailed plans of complex projects to determine resource and staffing needs.Ensures the final products meet department quality and performance standards and are delivered to customers on schedule. May participate in external customer/vendor visits.Champions efficient and effective standards for development activities, and ensures that all employees adhere to the standards for the software development life cycle.May participate in cross-divisional projects.


Internal / External Relationship Management
Interact daily with business partners and end users.Faciliate status meetings with internal customers and internal staffDevelop and maintain effective working relationships with all colleagues.Liaise with third party software/support suppliers such as Salesforce.com, Callidus Cloud and Dell Boomi.

Requirements:

Skills:
Strong working knowledge of overall business management principlesStrong leadership skillsKnowledge of Salesforce.comExtensive knowledge of CRM industry standards and best practicesStrong working knowledge of multiple computing platforms and platform specific tools Strong software analysis, design and development skillsStrong project management skillsStrong planning and organizational skillsStrong communication skills (verbal, written, presentation and negotiation)Advanced knowledge and experience with software development methodologiesStrong knowledge of the applications and solutions subordinates develop and support

Experience:

Essential:
Proven supervisory experienceDemonstrable progressive IT professional experienceSalesforce admin or developer certification preferredProficiency with Salesforce.com development including custom objects, Apex Classes, Triggers, VisualForce pages, SOQLExperience with technologies that work with Salesforce, Java Script, JQuery, Wev Services, REST and SOAP APIs preferredGood understanding of data structures, data modelling, database schema requiredExperience with Agile/Scrum development methodology


Desirable
ITIL qualification/ exposureGlobal implementation experience with CRM projectsProcess mapping expertise for 'As Is' and "To Be' process designsPrior experience with integrated applications such as ERP, Data WarehouseExperience working for a global company, effectively dealing with multiple countries and cultures


Education:
Bachelor's degree, preferably Computer Science-related.






Benefits

Here at Experian, we believe that great work deserves great rewards. In return for your ideas, commitment and ambition, we'll give you a very competitive base salary and a range of benefits as soon as you join.

On top of your base salary, we offer:
Performance related bonus scheme25 days' annual leave (plus the ability to purchase 5 additional days)Generous contributory pensioLife assuranceMedical and Dental coverRetail discount schemes3 Community involvement days per annum
We also work with our colleagues to understand their long term career aspirations to ensure they have the career development and growth they need to achieve these goals. Through personalised career objectives and performance plans, we open up conversations on progression whether this is achieved through mentoring and coaching or classroom learning environments, we offer rewarding ways in which to learn.

About Experian

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

We are the leading global information services company, providing data and analytical tools to our clients around the world. We help businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making. We also help people to check their credit report and credit score, and protect against identity theft. In 2015, we were named by Forbes magazine as one of the 'World's Most Innovative Companies'.

We employ approximately 17,000 people in 37 countries and our corporate headquarters are in Dublin, Ireland, with operational headquarters in Nottingham, UK; California, US; and S??o Paulo, Brazil.

Experian plc is listed on the London Stock Exchange (EXPN) and is a constituent of the FTSE 100 index. Total revenue for the year ended 31 March 2016 was US$4.6 billion.

To find out more about our company, please visit or watch our documentary, " Inside Experian ."

Salary: . Date posted: 13/04/2017