IT Service Management

Role responsibility: The business environment is dynamic and highly responsive to change. This creates a challenging and rewarding opportunity for individuals working within the IT Service Management function. The IT Service Delivery group manage the delivery of all infrastructure and applications used by the business. The function of this role is to manage and enforce the day to day service management processes defined for the operation of these systems. Including: Incident Management Major Incident Management Change Management Problem Management Service Reporting The Service Management team operates on a shift system between 8am and 6pm and also provide on call rota. Essential: Previous experience working in a Operational Service Management function Broad understanding of the ITIL framework (minimum ITIL Foundation certified) Indepth understanding of Incident/Problem and Change practice Knowledge and use of incident/problem/change management toolset e.g. Service Manager/ServiceNow Ability to draw supportable and actionable conclusions from data Exposure to a broad range of Infrastructure technologies including networking, storage etc Excellent verbal and written communications skills tailored to suit differing audiences Able to work on a shift system between 8am and 6pm and also provide on call rota Desirable: Data Analysis skills .eg. advanced Excel ITIL intermediate (Service Operations/Operational Support and Analysis)