Front Office Supervisor - Weybridge
- Recruiter
- Oatlands Park Hotel
- Location
- Weybridge
- Salary
- Competitive
- Posted
- 26 Apr 2017
- Closes
- 04 May 2017
- Sectors
- Catering & Hospitality
- Contract Type
- Permanent
- Hours
- Full Time
Front Office Supervisor - Weybridge
Department: Front Office
Reporting to: Front Office Supervisor
Main Purpose of the Job
Has overall responsibility for supervising a shift and the Front Office Department Operation
Assumes responsibility for all team members and ensuring they operate to stated standards
Provides guidance and direction and is first port of call to subordinates
Provides information to managers, peers, subordinates and other departments
Functions as a technical department resource and provides departmental induction and training to new starts
Skills and Requirements
Be fully conversant with Opera PMS and Microsoft Office
Be able to lead and direct a multicultural team
Be able to demonstrate best practice to subordinates and lead by example
Train and Coach team members on the job
Demonstrate a full knowledge of The Front Office SOP
Have ability to communicate with managers and directors and be able to report on business levels for the given shift
Demonstrate ability to negotiate, persuade and deal with customer complaints
Demonstrate efficient decision making when selling room stock
Person Specification
Qualifications
Desirable
Hospitality qualification or working towards
Skills/competencies
Essential
Working Knowledge of PMS Opera or equivalent
Customer Service trained and professional guest complaint handling
Knowledge
Essential
A knowledge ofAA four star hotel standards
Experience Required
Essential
At least two years' experience in a customer facing role in a four star environment or equivalent
Personal Qualities
Essential
High standard of presentation and appearance
Attention to detail
Open for direction, correction and training
Department: Front Office
Reporting to: Front Office Supervisor
Main Purpose of the Job
Has overall responsibility for supervising a shift and the Front Office Department Operation
Assumes responsibility for all team members and ensuring they operate to stated standards
Provides guidance and direction and is first port of call to subordinates
Provides information to managers, peers, subordinates and other departments
Functions as a technical department resource and provides departmental induction and training to new starts
Skills and Requirements
Be fully conversant with Opera PMS and Microsoft Office
Be able to lead and direct a multicultural team
Be able to demonstrate best practice to subordinates and lead by example
Train and Coach team members on the job
Demonstrate a full knowledge of The Front Office SOP
Have ability to communicate with managers and directors and be able to report on business levels for the given shift
Demonstrate ability to negotiate, persuade and deal with customer complaints
Demonstrate efficient decision making when selling room stock
Person Specification
Qualifications
Desirable
Hospitality qualification or working towards
Skills/competencies
Essential
Working Knowledge of PMS Opera or equivalent
Customer Service trained and professional guest complaint handling
Knowledge
Essential
A knowledge ofAA four star hotel standards
Experience Required
Essential
At least two years' experience in a customer facing role in a four star environment or equivalent
Personal Qualities
Essential
High standard of presentation and appearance
Attention to detail
Open for direction, correction and training