Inbound Customer Services

MBNA Customer Service Advisor

You will be working in MBNA's Customer Services department handling a large variety of inbound calls from our Credit Card customers. Calls range from simple questions to more complex queries and you will have the opportunity to find a resolution by offering the appropriate services, products and benefits to the customer.

Qualities and Experience:

• Customer focused and Excellent communicator
• Good telephone manner
• Computer Literate
• Punctual
• Ability to work well under pressure within a fast paced environment

Benefits:

• On-site subsidised restaurant
• On site subsidised coffee bar
• Full Training for the role plus the opportunity to learn and develop other skills
• On site sports facility with access to a full size football pitch, squash courts, fully equipped gym, tennis courts and basketball court
• Free on-site secure staff parking
• 33 days Paid Annual Leave (inclusive of Bank Holidays)
• The potential to be made a permanent MBNA employee based on a performance and eligibility criteria

Pay:

GBP9.62 p/h for shifts starting between 7.45am and 11.00am

GBP10.58 p/h for shifts starting after 11am

Location:

MBNA's Chester campus is part of the beautifully-landscaped Chester Business Park, nestled in the Cheshire countryside, and with easy access to the North West, including Liverpool, Manchester and North Wales

Hours:

15 week rota with an average of 35 hours per week over 7 days

Earliest start 7.45am, Latest finish 22:15

Please note: Any successful candidates will need to consent to a background screening check being completed prior to starting the assignment. Due to the nature of the training, holidays in the first 8 weeks are subject to approval.

Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.