UNIX Support Analyst / UNIX Support Engineer

Job Title: UNIX Support Analyst

Location: Bristol

Salary: Competitive

Job Type: Full Time, Permanent

Start Date: ASAP

Description

Our Client's Linux and Solaris based systems are key to both internal and client facing systems. Due to increasing demands, they are looking for a Unix Support Analyst to deal with a wide and varied selection of requests supporting the wider business.

An average day will be diverse and offer an opportunity to learn a multitude of technologies based primarily on the Linux platform. You will be investigating and resolving a variety of requests working with various teams. This role is suited to an individual who is keen to learn and develop but enjoys owning a problem, seeing it through to resolution.

Key Duties and Responsibilities:

• Monitor and manage the escalations queue to ensure service requests and incidents across the UNIX estate are dealt with in a timely manner
• Work with other teams in the department to identify trends and root causes of faults

Requirements

Essential Skills and Attributes:

• Grade C or above in Maths & English GCSE (or equivalent)
• Educated to AS / A Level (or equivalent)
• Linux e.g. RedHat or Centos 6/7
• Use of command line tools
• Demonstrable experience with Linux
• Experience of working in a customer-facing role
• Understanding of SLAs/OLAs
• Good numerical skills
• Organised
• Good attention to detail
• Ability to effectively manage own workload
• Ability to work well in a team
• Ability to work and perform in a high pressurised environment
• Confident
• Hardworking
• Reliable and trustworthy
• Risk Aware
• Keen to learn

Desirable Skills and Attributes:

• Degree educated
• RHCSA
• ITIL Foundation
• Understanding of virtualisation technologies e.g. VMware
• Configuration management systems (e.g. puppet/chef)
• Source control software (e.g. Subversion, Git)
• System monitoring (e.g. Opsview / Nagios)
• Shell scripting using bash or sh
• 1 years' experience supporting Linux based systems
• Experience of working in a no downtime environment
• Work in a financial services environment
• Strong verbal communication skills
• Strong written documentation of solutions
• Ability to analyse and problem solve
• Patient, diligent and diplomatic
• Proactive, resourceful and able to use initiative
• Willingness to learn, develop, and keep abreast of technological developments

The Company is an inclusive working environment and values diversity in its workforce. As part of your application they would be grateful if you could complete an equal opportunities section. The information will be used solely for diversity monitoring purposes and is not visible to the person reviewing your application form.

Please click the APPLY button to send your CV & Cover Letter for this role.

Candidates with the experience or relevant job titles of; UNIX Support Analyst, Linux Support Analyst, VMWare, Linux Based Systems Analyst, RedHat, Centos 6/7, IT Systems Support Analyst, Senior IT Support Analyst, UNIX Support Engineer, UNIX Support Technician may also be considered for this role.