Front Desk Manager
- Recruiter
- I4 Jobs
- Location
- Weybridge
- Salary
- £20k - 28k per year
- Posted
- 25 Apr 2017
- Closes
- 23 May 2017
- Ref
- i4J-OPH-4070
- Contact
- I4 Jobs
- Sectors
- Catering & Hospitality
- Contract Type
- Permanent
- Hours
- Full Time
Front Desk Manager
Weybridge, Surrey
Salary: £20,000 - £28,000 Per Annum
Full Time
Our client is currently on a drive to set the standards of excellence in the luxury sector of the hotel industry, one of Surrey’s most dynamic and successful industries. Every Guest is unique and their team strives to create individual moments of service excellence for their business and leisure travellers.
Our client now has an exciting opportunity for a Front Desk Manager to join our team.
Main Purpose of the Job
- To ensure the delivery of an engaging and dynamic guest experience from welcome to departure from all team members
- To plan departmental strategy and ensure that business goals and customer service goals are reached
- To monitor, adapt and enforce standard operating procedures
- To maximise revenues through occupancy, room rates, and upselling hotel facilities
- To communicate with other hotel departments to ensure smooth business delivery
- To ensure thorough induction, training and development is carried out for department
- To monitor, review and appraise team members performance on a regular basis
- To continually research and identify areas to exceed competitor standards
- To determine departmental KPIs and ensure their delivery
Skills and Requirements
- At least two years’ experience at deputy management level in a four star property/managing busy reception
- Be fully conversant with Microsoft Office and hotel PMS systems (OPERA/Micros)
- Confident in taking initiative and implementing strategy
- Excellent level of English literacy and numeracy
- Demonstrate the ability to lead and persuade a multi-cultural team
- The ability to understand change, embrace it and implement it
- To adopt a helicopter view of the department and guide it forward
- Strong upselling skills
- A Thorough knowledge of AA Four Star Standards
- A working knowledge of yield management