Technical Support Engineer

Recruiter
Anonymous
Location
Salisbury
Salary
GBP23K-GBP30K plus bonus and benefit
Posted
24 Apr 2017
Closes
09 May 2017
Contract Type
Permanent
Hours
Full Time
Support Engineer /Application Engineer - Instrumentation and Control Systems.

Our client is a small independent company that specialises in the supply of flow meters, level sensors, instrumentation and control systems to engineering, manufacturing and process industries throughout the UK and overseas. Over the past 15 years the company has grown rapidly from a start-up company to become a respected and significant supplier of instrumentation, representing some of the leading names flow and level measurement from around the world

Role / Overview - Support Engineer/ Applications Engineer
Reporting directly to the Managing Director and responsible for the Support specification/quotation of the company's core flow & Level products. Enquiries are generated by companies Sales and Marketing team, however you will need to be customer focused and commercially orientated in this small dynamic team

Responsibilities - Support Engineer / Applications Engineer:

Deal with customer technical enquiries via phone/email/fax
Problem solve wiring configuration and set up instruments with customer mainly via the telephone/office.
Specify products against customer requirements (full training provided)
Quote products against customer requirements
Follow up quotations with customers
Liaise with suppliers over technical and commercial matters
Work from our database(s) to provide quotations for customers
Set up and maintain our databases (training provided)
Organise and maintain your paperwork/filing system
Work to a QMS (Quality Management System)
As a small team, sometimes you will be asked to assist with receipt, checking packaging and dispatch of orders.
Any other reasonable request to support the company and its customers.

Experience - Support Engineer / Applications Engineer:

Solid instrumentation engineering / process industry background.
Good understanding of Fluid Dynamics
Specification of products in an external engineering / internal role.
Experience with loop powered and analogue 4-20mA, Profibus, and Modbus communication
Experience with Flow Meters, Level sensors and instrumentation and other process controls a distinct advantage.

Qualifications- Degree, HND, HNC or equivalent in Engineering related subject e.g. Electronics, Mechanical, Engineering, Physics etc

Keywords - Instrumentation, PLC's, Process Control, Fluid Dynamics, Profibus, Modbus, Technical Support, Product Support, Applications Engineer.

Salary - GBP23K-GBP30K, bonus, flexible working, pension.

Location - Salisbury