Student Information Desk Advisor

Post Title: Student Information Desk Advisor - Job Share

Academic Unit/Department: Student Services

Location: Newton Park       

Line Manager: Student Information Co-ordinator

Rate of Pay: £7,464 to £8,361 per annum, pro rata of £18,412 to £20,624 per annum

Contract: Permanent

Hours: Part Time - 15 hours per week - worked Monday and Tuesday (09:00- 17.00)

Ref: 04/17/2067

Closing Date: 12 midnight BST - Sunday 7 May 2017    

Interview Date: 23 May 2017

About us

At Bath Spa University we work with one clear vision: to be a leading university in creativity, culture and enterprise. As the fifth largest employer in Bath and North East Somerset, we're really bringing our local talent out on a global scale. And with ever growing student numbers, it's important for an expansion in our infrastructure and cherished buildings and landscapes. Transforming the lives of our socially engaged global students starts with making sure that our people, people like you, are engaged, empowered and feel valued for the hard work they do. And that's where you come in.

About the role

Working within Student Services as part of the Student Information Team, the advisor will be the first point of contact for all student enquiries. The team provides an approachable and professional service at all times, dealing with the various enquiries that come via the Student Information Desk (in person), telephone and email. In addition to assisting our students the team also help lecturers, other professional staff and visitors on a daily basis. The role of student advisor combines both excellent customer service as well as wide ranging administrative tasks giving the team a pivotal role in the student cycle.  

About you (requirements)

We are looking for an enthusiastic and dynamic individual to provide excellent customer service and administrative support to students throughout their time at University. You must have a positive and proactive approach to an ever changing environment whilst possessing excellent administrative and organisational skills. A high level of proficiency in using computer systems is essential as is a flexible and can-do attitude.

As a student advisor, you will need to be able to communicate clearly and effectively as you will deal with a wide variety of people, often involving complex scenarios. You'll have an eye for detail, as accurate working is essential for written communications and for maintaining student records.  

If you have any questions regarding the role, please contact Liam Tarvit, Student Information Coordinator -   l.tarvit@bathspa.ac.uk

How to apply

For further information or to apply on-line please visit jobs.bathspa.ac.uk. Please note that CVs will not be considered and those included with application forms will be removed. Any queries regarding the application process or our website should be emailed to hrcontact@bathspa.ac.uk.

We offer excellent facilities and benefits to our staff. These include a nursery, childcare vouchers, pension scheme, flexible working practices, an employee assistance programme, and family-friendly policies

Please note, unfortunately due to the SOC level and salary associated with this post we would be unable to sponsor any applicants requiring a Tier 2 (general) visa. For further information, please click apply.

As a Bath Spa Graduate, you can access Bath Spa Careers for up to three years after graduation. Services include support with job applications and interview techniques. For further information, go to CareerHub, email careers@bathspa.ac.uk or phone 01225 875525.

We value a diverse workforce and welcome applications from all sections of the community