Customer Service Associate

Inbound Telephony Team in Northampton is currently recruiting for

Full time Telephony Agents

As a Customer Service Associate you will be required to work full time hours on a shift basis Monday - Sunday 8am-8pm

Who we are -

We're an inbound telephony team who are here to support our customers throughout their PPI complaint giving clear, concise information, advice and updates. We pride ourselves on offering excellent customer service ensuring our customers journey with us is quick and easy to navigate.

Barclays values are Respect, Integrity, Service, Excellence and Stewardship. We live by these values and are beginning to achieve our overall goal of becoming the go to bank.

We're looking for Candidates who -

• Have strong communication skills
• Are customer focussed
• Have an excellent telephone manner
• Are good at problem solving and being a proactive thinker
• Are computer literate
• Have the ability to thrive in a fast paced, ever changing environment
• Are a team player

Above all candidates must be passionate for and able to demonstrate our five key Values in all that they do.

Our extensive training program includes two week classroom based training where we cover -

An overview of PPI and why people are complaining

• What types of questions you may face what advice and updates you can give
• Full in-house Systems training including telephone and security systems
• Full process training

The Benefits:

Our customers deserve the best. The same goes for our employees. That's why at Barclays you'll receive a range of benefits that include a competitive salary, flexible hours and all the tools, technology and support you need to succeed. All this, plus a unique company spirit that encourages people to achieve their best.

Our Values:

All we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.

Diversity:

At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation.

Our Culture:

All we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.

Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.