Account Resolution Team (ART) Advisor

Account Resolution Team (ART) Advisor

Customer Ops tribe:

What makes our Tribe stand out are our natural listening skills. We go above and beyond to hear and understand what every single one of our million customers are saying, which means we're able to provide some of the strongest customer support in the industry.

Everything we do, we do it for our customers. We're always thinking of new ways to meet changing needs and provide even better services.

There is a real buzz at our contact centre where we love answering customer queries by telephone, chat and email. We process their bets and their payments. We analyse our services in real-time 24/7. And our Traders provide them with the best prices and odds. You bet we put our customers first.

Why not have a look at the Customer Ops tribe video:

What you'll do:

Working in the Account Resolution Team, you will be part of a fast paced, unique and energetic environment that offers something new and exciting every day, as well supporting our wider Customer Operations teams during major sporting events.

How you'll do it:

As one of our Account Resolution Team Advisors you will be responsible for:
o Customer queries - Chat/phone/email
o Administrative queries such as resetting passwords and verifying customers
o Keeping up to date with new and existing promotions
o Providing solutions to customer issue and offering industry leading service

How we work:

The role requires our advisors to think and act for the customer, to promote game changing thinking and be an amazing colleague by maintaining a positive attitude, listening to and enjoy helping people.

Why should you work for us?

At Sky Betting & Gaming we don't have team Teams we have Tribes. Each Tribe is made up of small, agile and autonomous squads who work collaboratively with a shared purpose.
So whether you join our Bet Tribe, Early Careers Tribe or anything in between, you will work with a group of people with raw energy, natural talent, and the kind of spirit that helps us think big, act bold, and change the game.
It all means that we've created the kind of workplace that wins awards such as a place on the prestigious list of Sunday Times 100 Best Companies to Work For.

What happens next?

1. Once you have submitted your application, it will become visible in our talent pool for review.

2. We will review applications over the next 2 weeks and if yours is successful, a member of our Recruitment team will be in contact to carry out a telephone screening call to discuss your application with you.

3. If you pass your telephone screening, you will be invited to attend one of our assessment centers on either Saturday 6th, Monday 8th or Tuesday 9th May .

4. Should you be successful we will be in contact to offer you the position and your start date will be Monday 12th June (please note there is 4 weeks mandatory training from the start date).

Once you have applied, please make sure check your emails and voicemails regularly to ensure you don't miss out.

Our People Ambition is to attract & develop diverse & talented people to meet the current and future growth needs of SB&G. Together, our aim is to create the Best Digital Business to work at