2nd Line support
- Recruiter
- Cameron Clarke Associates Ltd
- Location
- Bridgend
- Salary
- £22k - 27k per year
- Posted
- 24 Apr 2017
- Closes
- 22 May 2017
- Ref
- ACCD-002
- Contact
- James Davies
- Sectors
- IT, IT Support, Networks & Systems
- Contract Type
- Permanent
- Hours
- Full Time
Since their establishment in 2006, our client has made great advancements and expanded into a company who pride themselves on their extensive software development experience and ability to deliver tangible business results.
Right now, our client is currently looking for a Second Line Support Analyst to join the team.
This is a permanent position with the ability to become an expert on cutting edge software, with the aim of evolving into a valued long term member of the team.
Duties and responsibilities:
- Diagnosing and resolving technical issues on your own and as part of a team
- Assist with troubleshooting and resolving application and infrastructure issues
- Handling escalated calls from first/second line members
- Provide support to users via telephone, email and remote control
- Log calls via the helpdesk call logging software
- Keeping documentation up-to-date
- Liaising with 3rd parties and suppliers
- Following processes and procedures
Essential Requirements:
- Service desk experience with a technical background.
- Flexibility to work overtime as and when required.
- Excellent verbal and written communication skills.
- Enjoys engaging with customers and building strong relationships.
- Ability to work in a team environment.
- Keen to learn new technologies.
- Confident, clear and professional telephone manner