Senior Advisor - Customer Contact Centre
- Recruiter
- npower
- Location
- Oldbury
- Salary
- 18851.00 GBP Annual
- Posted
- 21 Apr 2017
- Closes
- 25 Apr 2017
- Sectors
- Customer Service & Call Centre
- Contract Type
- Contract
- Hours
- Full Time
GBP18,851 plus attractive package
6 month Fixed Term Contract (permanent roles will be available in the future which you will be eligible to apply for)
Oldbury
37 hours per week (Monday to Friday)
RWE npower require a Senior Advisor to join their Customer Contact Centre.
This is a full time role to be based in our Oldbury office.
Why npower?
There has never been a better time to join us at npower as we embark on an exciting journey to become number one in customer experience in the energy industry and have also just been recognised as one of Britain's Top Employers.
Role description and what we're looking for:
RWE npower are currently recruiting for a call centre advisor.
The role includes taking inbound calls from customers and assisting with queries.
You will record any queries and allocate those you are unable to resolve to the appropriate team.
The role will also include following a number of process to enable the business to accurately bill our customers in a timely manner. You will work across a number of systems to look into and solve queries that are raised.
The role involves working closely with both internal and external customers and therefore we are looking for someone with excellent communication skills, a strong team ethic and able to demonstrate experience of providing excellent customer service. Ideally from a customer service or a process driven background you will have the ability to solve complex queries and take ownership of your own work.
You will be able to work accurately and efficiently whilst dealing with high volumes of work. You should also have the ability to work across a number of computer systems and ideally will have experience of using a number of systems to record data and solve queries.
What you'll get in return:
Our people are our most important asset and are what sets us apart from the competition. We offer a competitive salary and impressive benefits package, and the opportunity to really shape the future of the business whilst receiving the support you need to develop your skill set and experience to achieve your long term ambitions.
Company overview:
RWE npower is a leading UK energy company and is part of the RWE Group, one of Europe's leading electricity and gas companies. We serve around 5.4 million residential and business customers with electricity, gas and energy. Through RWE Generation, we operate and manage a flexible portfolio of coal, oil, biomass and gas-fired power stations, producing more than 10% of the electricity used in Great Britain.
npower's recruitment activity is managed by the Internal Resourcing team. All contact from recruitment agencies needs to be directed to . For further information, please contact
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Salary: 18,851. Date posted: 20/01/2017
6 month Fixed Term Contract (permanent roles will be available in the future which you will be eligible to apply for)
Oldbury
37 hours per week (Monday to Friday)
RWE npower require a Senior Advisor to join their Customer Contact Centre.
This is a full time role to be based in our Oldbury office.
Why npower?
There has never been a better time to join us at npower as we embark on an exciting journey to become number one in customer experience in the energy industry and have also just been recognised as one of Britain's Top Employers.
Role description and what we're looking for:
RWE npower are currently recruiting for a call centre advisor.
The role includes taking inbound calls from customers and assisting with queries.
You will record any queries and allocate those you are unable to resolve to the appropriate team.
The role will also include following a number of process to enable the business to accurately bill our customers in a timely manner. You will work across a number of systems to look into and solve queries that are raised.
The role involves working closely with both internal and external customers and therefore we are looking for someone with excellent communication skills, a strong team ethic and able to demonstrate experience of providing excellent customer service. Ideally from a customer service or a process driven background you will have the ability to solve complex queries and take ownership of your own work.
You will be able to work accurately and efficiently whilst dealing with high volumes of work. You should also have the ability to work across a number of computer systems and ideally will have experience of using a number of systems to record data and solve queries.
What you'll get in return:
Our people are our most important asset and are what sets us apart from the competition. We offer a competitive salary and impressive benefits package, and the opportunity to really shape the future of the business whilst receiving the support you need to develop your skill set and experience to achieve your long term ambitions.
Company overview:
RWE npower is a leading UK energy company and is part of the RWE Group, one of Europe's leading electricity and gas companies. We serve around 5.4 million residential and business customers with electricity, gas and energy. Through RWE Generation, we operate and manage a flexible portfolio of coal, oil, biomass and gas-fired power stations, producing more than 10% of the electricity used in Great Britain.
npower's recruitment activity is managed by the Internal Resourcing team. All contact from recruitment agencies needs to be directed to . For further information, please contact
register to apply
First name *
Last name *
Email address *
Password
min 8 characters *
Confirm password *
Enter code
Generate New Image
login to apply
Email address Email Address Required
Password Required
Keep me logged in on this computer
Sign in with
Salary: 18,851. Date posted: 20/01/2017