Team Leader Part Time or Full Time
Team Leader Part Time or Full Time
Salary: GBP25000 - GBP32000 Pro Rata
Location: Leicester Working
Hours:
Full Time: 12-9pm 4 days a week and either a Saturday or Sunday
Part Time: Working between 25-35 hours on the same rota as above
Are you...
* Passionate about developing people?
* Driven by the delivery of excellent customer service?
* A Leader?
The Company:
Our client, a successful and growing company is looking for a talented and driven Team Leader to join their successful and dynamic team based in Leicester.
The Opportunity:
You will drive and foster a success culture within your team whereby the service becomes a key differentiator for colleagues and customers, you will also drive and inspire outstanding operational performance by leading by example and providing clear direction and effective leadership.
Working collaboratively with peers, other departments and the wider business you will ensure full compliance with regulatory requirements. You will also share knowledge with customers and colleagues, to ensure the service provided makes a difference. You will deliver performance one to ones, providing detailed feedback and creating development plans.
Cascading information in an objective way, you will explain processes, asking for feedback and actively seeking the teams ideas. Recognising and rewarding the right behaviours, you will also take action to address poor behaviours. You will encourage individuals and celebrate team success to create self-sustained and positive energy in the team.
About you:
* Team facilitation and meeting management skills
* Knowledge of customer service and complaints
* Decision making and prioritising skills
* Leadership ability
* Time management and organisational skills
* Problem solving skills
* Influencing and motivation skills
* Commercial and business acumen
* Coaching skills
* Feedback and performance management skills
* Communication verbal and written
* Data rational, Numerical reasoning ability
* Risk/Change management
* Experience of team performance management techniques
Salary: GBP25000 - GBP32000 Pro Rata
Location: Leicester Working
Hours:
Full Time: 12-9pm 4 days a week and either a Saturday or Sunday
Part Time: Working between 25-35 hours on the same rota as above
Are you...
* Passionate about developing people?
* Driven by the delivery of excellent customer service?
* A Leader?
The Company:
Our client, a successful and growing company is looking for a talented and driven Team Leader to join their successful and dynamic team based in Leicester.
The Opportunity:
You will drive and foster a success culture within your team whereby the service becomes a key differentiator for colleagues and customers, you will also drive and inspire outstanding operational performance by leading by example and providing clear direction and effective leadership.
Working collaboratively with peers, other departments and the wider business you will ensure full compliance with regulatory requirements. You will also share knowledge with customers and colleagues, to ensure the service provided makes a difference. You will deliver performance one to ones, providing detailed feedback and creating development plans.
Cascading information in an objective way, you will explain processes, asking for feedback and actively seeking the teams ideas. Recognising and rewarding the right behaviours, you will also take action to address poor behaviours. You will encourage individuals and celebrate team success to create self-sustained and positive energy in the team.
About you:
* Team facilitation and meeting management skills
* Knowledge of customer service and complaints
* Decision making and prioritising skills
* Leadership ability
* Time management and organisational skills
* Problem solving skills
* Influencing and motivation skills
* Commercial and business acumen
* Coaching skills
* Feedback and performance management skills
* Communication verbal and written
* Data rational, Numerical reasoning ability
* Risk/Change management
* Experience of team performance management techniques