Arrears Consultant/Debt Collections Associate
- Recruiter
- Anonymous
- Location
- Slough
- Salary
- 20000.00 - 23000.00 GBP Annual + Holiday, Bonus, Pension
- Posted
- 21 Apr 2017
- Closes
- 05 May 2017
- Sectors
- Accountancy
- Contract Type
- Permanent
- Hours
- Full Time
Our client based in Slough are seeking an Arrears Collections Associate on permanent basis due to expansion.
As an Arrears Collections Associate you will communicate/negotiate with customers and/or their representatives (e.g. solicitors, debt advisors, brokers) in order to rehabilitate/provide solutions to defaulting loans. This process will be achieved through contact, consultation with an aim to reduce arrears to designated levels, whilst at all times, adhering to Special Servicing Policies and Financial Regulations & Legislation
Key Responsibilities as an Arrears Collections Associate:
?? Carry out post, email and telephonic duties (manual and auto/predictive dialler activities).
- Completing DPA checks
- Handle standard queries and specialist enquiries where appropriate, transferring non-CFS enquires to other departments
- Taking payments from customers & authorised parties
-Accurately record events (e.g. telephone calls) onto the Account administration systems
- Respond to inbound calls and conduct outbound telephonic campaigns on defaulting loans
?? Effectively negotiate arrangements offered, using influencing and negotiation techniques.
- Accurately capturing information to assess customer circumstances including customer Income & Expenditure information
?? Ensure decisions are made in line with Special Servicing/Client Policy rules and Financial Regulations & Legislation.
- Consideration of Forbearance options
- Instruction of field agents
- Identifying & assessing vulnerable customers & considering applying for forbearance solutions
- Instruct debt collection agents/tracing agents in line with Special Servicing/Client Policy rules.
- Instruct solicitors in line with Special Servicing/Client Policy rules
Our client is offering a basic salary of up to GBP23,000 dependent on experience with the opportunity to earn an up to 10% bonus. They also offer holiday pay, pension, private health care.
APPLY NOW FOR AN IMMEDIATE TELEPHONE INTERVIEW WITH THE RECRUITERS ROOM!!
Due to the high number of applications we are receiving, we are unable to respond to every application individually. If you do not hear from us within 5 days please assume that your application has not been successful. We may contact you in the future about other suitable positions
As an Arrears Collections Associate you will communicate/negotiate with customers and/or their representatives (e.g. solicitors, debt advisors, brokers) in order to rehabilitate/provide solutions to defaulting loans. This process will be achieved through contact, consultation with an aim to reduce arrears to designated levels, whilst at all times, adhering to Special Servicing Policies and Financial Regulations & Legislation
Key Responsibilities as an Arrears Collections Associate:
?? Carry out post, email and telephonic duties (manual and auto/predictive dialler activities).
- Completing DPA checks
- Handle standard queries and specialist enquiries where appropriate, transferring non-CFS enquires to other departments
- Taking payments from customers & authorised parties
-Accurately record events (e.g. telephone calls) onto the Account administration systems
- Respond to inbound calls and conduct outbound telephonic campaigns on defaulting loans
?? Effectively negotiate arrangements offered, using influencing and negotiation techniques.
- Accurately capturing information to assess customer circumstances including customer Income & Expenditure information
?? Ensure decisions are made in line with Special Servicing/Client Policy rules and Financial Regulations & Legislation.
- Consideration of Forbearance options
- Instruction of field agents
- Identifying & assessing vulnerable customers & considering applying for forbearance solutions
- Instruct debt collection agents/tracing agents in line with Special Servicing/Client Policy rules.
- Instruct solicitors in line with Special Servicing/Client Policy rules
Our client is offering a basic salary of up to GBP23,000 dependent on experience with the opportunity to earn an up to 10% bonus. They also offer holiday pay, pension, private health care.
APPLY NOW FOR AN IMMEDIATE TELEPHONE INTERVIEW WITH THE RECRUITERS ROOM!!
Due to the high number of applications we are receiving, we are unable to respond to every application individually. If you do not hear from us within 5 days please assume that your application has not been successful. We may contact you in the future about other suitable positions