Field Service Manager - Birmingham
- Recruiter
- Anonymous
- Location
- Birmingham
- Salary
- overtime (GBP1,800) plus bonus
- Posted
- 20 Apr 2017
- Closes
- 05 May 2017
- Sectors
- Travel & Tourism
- Contract Type
- Permanent
- Hours
- Full Time
Field Service manager - Birmingham, Dudley, Redditch, Tamworth (West Midlands)
Monday to Friday 08.00am - 16.30pm with 30 minutes for lunch
Permanent
The Field Service Manager must have recent and relevant experience (minimum of three years) of working in the Forklift Truck service environment, also proven track record of the management of remote working teams. Our client has earned the reputation for exceptional product design, engineering and manufacturing within the material handling industry.
We are now offering an experienced Field Service Manager an exciting opportunity to join an international market leader. The Field Service Manager will receive an excellent basic salary, new company car and fuel card are provided with the option for private use
Applications from suitably experienced ex-military personnel are strongly encouraged
Main Duties and Responsibilities
review Engineer performance with the Regional Service Manager
Schedule weekly review meetings with FSE/STS
Review engineer headcount requirements monthly
Monitor costs and revenue within the service area
Full Maintenance contracts analysis monthly - review worst 20% or performers and formulate action plan
Monitor internal costs
Warranty claims reviewed and monitored for the respective area
Ensure all claims are reviewed prior to submission and are processed within. Set timescales. Monitor rejections and manage for continuous improvement
Manage invoice queries in a timely manner
Target to have all due PM's in the month complete, and achieved within targeted PM times
Maximise first time fix by liaising with Parts Manager/Training Manager and Warranty/Service Support Supervisor
Maximise Jobs per day by reducing travel and ensuring appropriate headcount and training are in place
target to grow chargeable revenues by 10% per annum
Ensure 100% of rejected estimates are followed up along with STS
Measure and control internal service costs
Ensure all thorough examinations are completed on time (Rental, Demos)
Maintain adherence to agreed Service level Agreements
Liaise with National Customer Service Managers to ensure customer expectations are met
Follow up on customer complaints and ensure root causes and corrective actions are identified and implemented as required
Plan and complete regular reviews of key customer accounts
Manage and review Infrolink accounts
Establish strong reporting routines for your direct reports
Promote a safe workplace for all by your actions
Ensure regular checks of tools are maintained and recorded
Reduce incidents at work by establishing root causes
Ensure FSM's fulfil their responsibilities in following up incidents and accidents
Ensure product incidencesissues are reported promptly
Qualifications/Experience
People Management systems and processes
Customer service standards
Excellent communication skills, ability to influence and use diplomacy with clients and colleagues
To ensure effective written and verbal communication of all critical corporate and operational issues within the region
Ability to interpret statistical data to identify trends and present findings
Training and mentoring of Engineers/staff
Educated with an ability to achieve a grade C in English and maths at GCSE
Commitment to continuing personal and professional development
Excellent organisational skills, resourceful and solution driven
A high standard of accuracy and attention to detail
Ability to multi task, prioritising workloads to work to tight deadlines
Consultation and negotiation skills
Flexibility to cope with diverse needs of the post
Highly motivated and possessing a resilience to work under pressure
Positive, personable and optimistic with a can-do attitude
Full Uk Driving Licence
Monday to Friday 08.00am - 16.30pm with 30 minutes for lunch
Permanent
The Field Service Manager must have recent and relevant experience (minimum of three years) of working in the Forklift Truck service environment, also proven track record of the management of remote working teams. Our client has earned the reputation for exceptional product design, engineering and manufacturing within the material handling industry.
We are now offering an experienced Field Service Manager an exciting opportunity to join an international market leader. The Field Service Manager will receive an excellent basic salary, new company car and fuel card are provided with the option for private use
Applications from suitably experienced ex-military personnel are strongly encouraged
Main Duties and Responsibilities
review Engineer performance with the Regional Service Manager
Schedule weekly review meetings with FSE/STS
Review engineer headcount requirements monthly
Monitor costs and revenue within the service area
Full Maintenance contracts analysis monthly - review worst 20% or performers and formulate action plan
Monitor internal costs
Warranty claims reviewed and monitored for the respective area
Ensure all claims are reviewed prior to submission and are processed within. Set timescales. Monitor rejections and manage for continuous improvement
Manage invoice queries in a timely manner
Target to have all due PM's in the month complete, and achieved within targeted PM times
Maximise first time fix by liaising with Parts Manager/Training Manager and Warranty/Service Support Supervisor
Maximise Jobs per day by reducing travel and ensuring appropriate headcount and training are in place
target to grow chargeable revenues by 10% per annum
Ensure 100% of rejected estimates are followed up along with STS
Measure and control internal service costs
Ensure all thorough examinations are completed on time (Rental, Demos)
Maintain adherence to agreed Service level Agreements
Liaise with National Customer Service Managers to ensure customer expectations are met
Follow up on customer complaints and ensure root causes and corrective actions are identified and implemented as required
Plan and complete regular reviews of key customer accounts
Manage and review Infrolink accounts
Establish strong reporting routines for your direct reports
Promote a safe workplace for all by your actions
Ensure regular checks of tools are maintained and recorded
Reduce incidents at work by establishing root causes
Ensure FSM's fulfil their responsibilities in following up incidents and accidents
Ensure product incidencesissues are reported promptly
Qualifications/Experience
People Management systems and processes
Customer service standards
Excellent communication skills, ability to influence and use diplomacy with clients and colleagues
To ensure effective written and verbal communication of all critical corporate and operational issues within the region
Ability to interpret statistical data to identify trends and present findings
Training and mentoring of Engineers/staff
Educated with an ability to achieve a grade C in English and maths at GCSE
Commitment to continuing personal and professional development
Excellent organisational skills, resourceful and solution driven
A high standard of accuracy and attention to detail
Ability to multi task, prioritising workloads to work to tight deadlines
Consultation and negotiation skills
Flexibility to cope with diverse needs of the post
Highly motivated and possessing a resilience to work under pressure
Positive, personable and optimistic with a can-do attitude
Full Uk Driving Licence